Night Audit Guest Service Agent

***MUST BEAVAILABLE TO WORK WEEKENDS***Title:Night Audit / Guest Service AgentJob Description:Accurately balances all hotel income and expenses for 24-hour hotel operating period.2 Nights 11PM -7AM - Night Audit3 Days or Night 7AM -3PM or 3PM - 11PM. (Will go over in interview)Typical Work Conditions:Front Desk and officeEquipment Used:Computer printer key machine luggage cart telephone fax copier :High school diploma or equivalent.4 years minimum experience in hotel English read and write have sound judgement and discretional skills and be able to work with little or no be flexible in hours and days display very good organization and time management have excellent communication and interpersonal skills with the ability to interact with many types of personalities. Must be proficient in the use of common Windows-based computer programs including Microsoft Word and be able to operate basic office machines fax printer Tasks:Balance all room revenue F&B revenues and room all room and tax all GSA functions as perform duties associated with Night Manager charges to guest payments from and upselling rooms to walk-in daily shift work and cash for or anticipating and responding to guest complaints. Use established greeting when answering the phone or meeting guests in answer questions about and enroll in Hiltons Honors SUMMARYACTIVITYFREQUENCYACTIVITYFREQUENCYNOFCNOFCLift/Carry:10 Lbs. or lessXTwist/TurnXAbove ShoulderX100 OutwardXHandling/FingeringXPush/Pull:StandX12 Lbs. or lessXWalkXLbs.X41 100 :Automatic N/AStandard N/ABendXSquat/KneelX