Night Audit

Night AuditPosition Summary:The Night Auditor is responsible for the prompt and efficient balancing of the days transactions of the entire hotel as well as for safeguarding both the hotels guests and its assets by following all established safety and security policies. He or she is responsible for the courteous and efficient check in and check out of guests and for meeting many other guest needs during their stay. The Night Auditor is also responsible for the collection of monies for services rendered during a guest stay. Responsible for the smooth operation of the front office and for insuring that all standard operating procedures pertinent to the Front Office are & Education: 1to 2 years of experience in a hotel or a related field preferred High School diploma or equivalent required College course work in related field helpful Previous customer service experience strongly preferred. Ability to work with various types of equipment such as computer Credit Card Authorization machine projector copier scanner other office equipment telephone two-way radio. Ability to work with Microsoft Office products and various other software programs. Valid drivers license :Work Environment Ability to work: Under variable temperature conditions Under variable noise levels Indoors Around dust and or mite hazards Long hours sometimes Requirements: Light work Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects Ability to work under variable temperatures and noise levels Near Vision - The ability to see details at close range Ability to bend stretch twist or reach with your body and arms Must be able to stand and/or walk for lengthy periods of timeMental Requirements: Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English Must be able to evaluate and select among alternative courses of action quickly and accurately Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary Must have the ability to assimilate complex information data etc. from multiple sources and consider adjust or modify to meet the constraints of the particular need Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests Mathematical Reasoning - Must be able to work with and understand financial information and data and basic arithmetic functions Multi-Lingual skills helpfulEssential Duties & Functions: Approach all encounters with guests and employees in a friendly service oriented manner Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel Maintain high standards of personal appearance and grooming as defined in the hotel handbook when working Comply at all times hotels policies and procedures to encourage safe and efficient hotel operations Positively interact with hotel guests Check guests in and out of the hotel Confirm payment method at check in and obtain full payment at check out Log all requests and confirm completion Direct guests to daily functions within the hotel Review PMS inventory and house count for availability and rates Book reservations for day of arrival or future stays Balance and prepare individual paperwork for closing shift Balance bank daily (which includes counting bank before beginning a shift and after shift closes) Maintain and market special guest programs Handle incoming/outgoing calls Take and deliver messages Be familiar with guest privacy Provide information about hotel Know emergency procedures Know VIP procedures Run copies and charge guests as needed Send faxes and charge as needed Run daily arrival report and annotate guest reservation/inform team of special requests Review changes in Policy and Procedure Distribute faxes packages and mail to guest services for delivery or inform guest of receipt Stock and clean work space for next shift Distribute billing reports to hotel outlets Prepare key check inventory Block bus tours and notify Housekeeping Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention Balance number of rooms and revenue Prepare necessary reports Balance Guest Services and Food and Beverage cashiers work Balance credit cards Make credit card depositsNon-Essential Duties:- Other duties as assigned.