Network Technician Tier 2

At Net Friends our aim is to deliver an amazing seamless experience to our customers and we do this by hiring great people who are friendly energetic and passionate about their work; this enables our clients to receive the best in technological consultation and implementation and most importantly customer service. We constantly strive to preserve and improve our existing company culture which allows our team members to have an enviable work/life balance. Join us!

ROLE AND LOCATION

This position is based out of our headquarters in Durham NC and requires travel to customer locations in surrounding counties as needed. The primary work schedule is Monday through Friday 8:30 a.m. to 5:30 p.m. with travel to customer locations in surrounding counties as needed. Following successful completion of onboarding and role-specific training this positionparticipatesin a rotating after-hourssupport schedule to help ensure continuous service for our clients.

This position has an annual salary range of $70000$80000.

WHAT YOULL DO

As a Tier 2 Network Technicianyoullprovide support for a diverse group of customers in the greater Raleigh-Durham area. Primary duties will include:

• Participate in full managed network product lifecycle including scoping planning configuration and deployment projects and ongoing support/maintenance

• Act as first point of escalation for incidents and requests; perform in-depth troubleshooting and progress cases until resolved or further escalate asrequired

• Ensure security and functionality of managed systems by providing regular scheduled maintenance

• Perform investigation into alerts notifications and conditionsimpactingtools or systems under your teams management

• Monitor andmaintaintools under your teams management including internal systems

• Handle all aspects of customer communications and engagements

WHAT WERE LOOKING FOR

We seek a technician who is comfortable and experienced with incident/alert handling and has strong troubleshooting documentation and communication skills. This person should have experience with configuration and administration of network firewalls switches and wireless experience working on assigned tasks within an organized project managementframework andmust be able to work confidently and independently (within our team structure) to provide technical support to all levels of client personnel.

EDUCATION AND PREVIOUS EXPERIENCE

• At leastthreeyearsofrelevantfocused networking experience

• Preferred At least 1Advanced Networking certification: such as Palo Alto PCNSA/PCNSECisco CCNA/CCNPCMSS (Meraki) AZ-700 (Azure) and CWNA/CWDP (Wireless certs)

REQUIRED SKILLS

• Strong working knowledge of networkfirewall switching routing VPN wireless network management and network security

• Project management experience

• Mustdemonstratestrong problem solving and troubleshooting skills with the ability to quickly become proficient with a wide range of technologies/vendors

• Must have the ability to research technologies thoroughly follow diagrams or written instructions accurately and quickly analyze information to resolve complex issues

• Must be able to effectively prioritize and manage multiple projects tasks and issues simultaneously

• Knowledge of Information Technology best practices standards and terminology

ADDITIONAL PREFERRED QUALIFICATIONS

• Familiarity with ArubaPalo AltoUbiquiti/UniFi Meraki Cisco SonicWall or equivalent networking platforms

• Experience managing enterprise networks or working for a Managed Service Provider (MSP)

• Linux experience or certifications

• Wireless design; including site surveys and predictive planning software

• Network protocol analysis for troubleshooting using packet capture tools such as Wireshark

• Understanding of network security concepts and security alert escalations

• Customer facing experience is a plus

WHAT YOU BRING TO THE TABLE

• Professional presentation with an approachable personality

• Superior customer support

• Professional spoken and written communication skills including correct usage of punctuation and grammar

• The ability to estimate task duration and accurately track time

SOME FRIENDLY TIPS

Net Friends considers relationship-building skills personal integrity and thoroughly professional conduct to be just as important as technicalexpertise.

We really pay attention to how youintroduceyourself in your cover letter. So put your best foot forward!

WHY SHOULD YOU APPLY

• We are an equal opportunity employer.

• We offer a comprehensive benefit package including three medical options: Base Buy-up and HDHP w/HSA (Base Plan is free foremployee-onlyas isDental and Vision).

• CompanypaidLife/AD&DSTDand LTD.

• 401K plan with Match plus generous paid days off sick leave and paid holidays

• Monthly phone and internet stipend.

• We believe in an opencollaborateenvironment that encourages you to learngrowand succeed.

• We believe in work-life balance.

• Youremore than an employee tousyourea net friend!

READY TO BECOME A NET FRIEND

If you think our culture would be a good fit for you apply online to meet you!