Description

Network Services Manager

Elevate your career with Pinnacle Live at the Omni Boston Hotel at the Seaport and be part of a team delivering unforgettable experiences in the heart of Bostons vibrant Seaport District.

$89 208.00 - $108 324

Company Overview

Job Summary

Located at the Hilton Anatole the Network Services Manager is responsible for managing Pinnacle Lives venue-based networking team products and services including network configuration and maintenance as well as all networking-related customer service inquiries.

Essential Functions

• Provide leadership in the planning & execution for all venue-based networking needs while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Train manage and develop team in accordance with company SOPs facilitating elevated customer service standards team growth and a culture of achievement
• Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
• Communicate capabilities to clients in coordination with hotel sales.
• Manage the installation configuration and testing of equipment attached to the network (temporary or permanent).
• Assists with and/or approves network design and architect of any requested temporary circuits or wireless networks according to client specifications.
• Troubleshoot and assist client with networking and AV equipment including client laptops
• Prioritize organize and execute networking activities and while participating in AV activities including sets strikes storeroom maintenance general customer service and inventory maintenance.
• Participate in the maintenance of in-house networking systems.
• Manages sales process for maximum capture of business and revenue.
• Assists with technical client consultations onsite visits conference calls etc.
• Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival.
• Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented.
• Maintain accurate client event information within the Companys business systems.
• Drive inventory processes for all networking equipment inventory.
• Review daily invoices with client and obtain clients signature on invoice(s) as needed.
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean organized and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio video/data staging and computer operation and networking.
• Comply with all Company policies and procedures
• Comply with all safety protocols and standard operating procedures.
• Other duties as assigned.

Required Skills & Knowledge

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.

• Demonstrated experience aligning team members behind common goals
• Excellent communication skills both written and verbal with individuals at all levels of the organization and assigned properties.
• Strong technical aptitude
• Strong understanding of layer 2 & 3 TCP/IP networking principles
• Knowledge of layer 2 VLANs including set-up and configuration
• Demonstrated knowledge of virtual private networks (VPN)
• Must have a working knowledge of a variety of computer software programs
• Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing hiring and training employees; planning assigning coaching mentoring directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education & Experience

• High School Graduate or equivalent
• Minimum three (3) years event technology experience in a hospitality environment
• Minimum three (3) years demonstrated managerial experience
• Excellent communication skills with the ability to foster long-term relationships (with internal teams external partners)

Certifications

• CompTIA A preferred

Benefits

• Generous time off with PTO holidays and sick/personal days
• 401k with a contribution match
• Insurances; health vision dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming valuing and supporting every person and their unique contributions. We are actively working to foster an environment where diversity equity inclusion belonging and mutual respect thrive. We recognize that diversity is intersectional and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes openly acknowledges empowers and celebrates the diversity of all our team members clients and partners and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.