Network Service Manager

The IT Network Services Manager leads Flow Control Groups enterprise network services organization ensuring secure reliable and scalable network connectivity across multiple sites and brands. This role leads a team of Network Engineers and is accountable for network architecture telecommunications security service availability operational performance business continuity and strategic network initiatives that support growth acquisitions and operational Responsibilities:Team Leadership & Management:Lead coach mentor and develop a team of Network one-on-one meetings performance reviews and career development workload balancing project prioritization escalation management and resource planning in recruiting onboarding training and succession planning a culture of accountability operational excellence customer service and continuous Delivery Oversight & Performance:Own delivery availability and performance of enterprise network services across Flow Control Group sites and network uptime capacity utilization service health and operational continuity to meet business improvements in MTTA MTTR SLA attainment ticket aging service reliability and customer satisfaction as the primary escalation point for complex network incidents outages and service and maintain service response standards and corrective action plans for urgent incidents and recurring infrastructure with Infrastructure Security Service Delivery and brand management to support acquisitions expansions and strategic Architecture Security & Engineering:Own the design implementation configuration and lifecycle management of enterprise network and maintain architecture standards for WAN LAN WLAN network security telecommunications services and cloud and maintain network engineering standards deployment procedures and configuration baselines across all network due diligence integration planning architecture alignment and technology onboarding for acquisitions new sites relocations and Fortinet Aruba/HPE and related enterprise networking and enforce secure network architecture firewall policies VPN connectivity segmentation strategies and access firmware lifecycle patch management vulnerability remediation and network compliance and maintain the enterprise network roadmap aligned with business growth and acquisition Vendor Management & Business Continuity:Manage ISP carrier VoIP telephony and telecommunications circuit ordering provisioning upgrades renewals decommissioning and lifecycle management third-party network service providers strategic partners vendor performance and service network disaster recovery planning testing and backup recovery and configuration management processes for network devices firewalls wireless infrastructure and telecommunications resiliency strategies to minimize operational risk and downtime during service Requirements:Advanced knowledge of routing switching WAN LAN WLAN SD-WAN VPN and network security -on experience with Fortinet firewalls and Aruba/HPE networking supporting geographically distributed multi-site network understanding of monitoring alerting logging performance management and ITSM with telecommunications VoIP systems carrier services and circuit of network security architecture disaster recovery business continuity and infrastructure resilience to communicate effectively with technical teams vendors leaders and business Qualifications:Bachelors degree in Information Technology Computer Science Engineering or related field or equivalent experience.7 years of network engineering infrastructure or network operations experience.3 years of experience leading technical infrastructure or network engineering supporting multi-site organizations and acquisition-driven success improving SLA attainment MTTA MTTR uptime and operational performance certifications such as Fortinet FCP/NSE CCNP Aruba Certified Professional ITIL Foundation or equivalent certifications preferred.