Network Senior Analyst Ontario, CA

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Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces light and more things to come. Through our two business segments Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS) we design manufacture and bring to market products and services that make a valuable difference in peoples lives.

We achieve growth through the development of innovative new products and services including lighting lighting controls building management solutions and an audio video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta Georgia with operations across North America Europe and Asia. The Company is powered by approximately 13000 dedicated and talented associates. Visit us at .



Work location:

This position requires on-site presence in Ontario CA must report to the office every business day.
Job Summary
We are looking for a Senior IT Technician who is responsible for providing advanced technical support for both on-site and remote internal corporate customers. This role is responsible for troubleshooting diagnosing and resolving complex computer hardware software and peripheral issues.

The Senior IT Technician should possess strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non-technical customers ensuring timely resolution of incidents and contributing to continuous improvement of IT support processes and standards.


*This position is based in Ontario California.

** Onsite presence is required five (5) days per week at the office location.




Key Responsibilities
Configure and deploy computers and necessary peripheral devices to on-prem and remote customers

Install and configure enterprise software platforms (Microsoft Office Adobe etc.) in accordance with company standards and specifications

Perform troubleshooting techniques to diagnose and resolve issues

Record issues and their resolutions in the help desk system

Perform root cause analysis to eliminate recurring issues

Identify opportunities for implementing automation to replace manual tasks

Create and maintain standard work and knowledge base articles

Ensure compliance with data security and privacy policies

Provide training and guidance to customers on how to operate software and computer equipment

Organize and schedule upgrades and maintenance to minimize disruption to customers

Perform other IT related functions as directed by management