Network Operations Center (NOC) Technician III

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers the department of Defense (DoD) and national security position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our TRANSPORT / IP (TRIP) NOC for a NOC TECHNICIAN at Hill AFB UT.

Primary Responsibilities:
Responsible for performing and training team on the following duties:

• Create update and manage incident tickets using ServiceNow/ ITSM. Independently triage the ticket queue provide feedback and guide tickets of concern.

• Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms correlate fault information identify impacts isolate root causes and coordinate fault corrections. Develop and maintain a centralized error database.

• Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities and communicate effectively with the O&M team customers and external leadership.

• Support fault isolation and troubleshooting including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.

• Restore networks and services to full operation ensure compliance with SLAs and document changes in the CMDB. Provide 24/7/365 support for outages and service degradation including rerouting circuits and updating on outage resolutions.

• Assist in training and monitoring Network controllers and evaluate training programs SOPs and tools. Provide technical advice and insights for complex issues and work on projects impacting future operations within O&M and the DISN.

• Demonstrate extensive proficiency in DISN functions (e.g. routers switches crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. Provide advanced technical support and guidance to peers leadership and customers.

Basic Qualifications:

• Certification: Must have DoD-8570 IAT Level 2 baseline certification (e.g. Security CE or equivalent) by the start date.

• Security Clearance: Active Secret security clearance with the ability to obtain and maintain a Top-Secret security clearance.

• Availability: Must be able to work in a 24/7 operational environment.

• Experience: Experience in one or more of the following areas: alarm surveillance fault management LAN/WAN maintenance performance management.

• Expertise: Advanced knowledge in at least four of the following: routers switches crypto devices DSN/DRSN Video Services Promina CISCO Juniper MSPP DWDM Optical Switching.

• Network Knowledge: Moderate understanding of network topologies including both transport and IP.

Preferred Qualifications:

• Experience in a tech control facility or cyber transport operations.

• Familiarity with circuit actions and vendor management.

• Knowledge of IP architecture.

• Experience in a Telco NOC or with inside or outside plant operations.

• Proficiency with MS Office Suite including Outlook Excel Word Access PowerPoint and Teams.

• Experience in one or more of the following areas: alarm surveillance fault management LAN maintenance performance management change management.

• Additional certifications such as CCNA CYSA CASP CCNP JNCIE-ENT JNCIA-Junos WCNA CCIE F5 Networks Certified Technical Specialist ITILv4 CCA-N CCA-V and SolarWinds Certified Professional are desirable.

Required Education and Experience:

• High school and 2-4 years of experience.

GSMO