Network Operations Center (NOC) Operator

50% - Enterprise Job Scheduling Management:

• Automation Operations & Development: Develops maintains and implements automation workflows and scripts to streamline university processes.
• Schedule Management & Integrity: Maintains accurate production schedules and proactively communicates deadlines and status updates to appropriate departments.
• Workflow Coordination: Monitors and supports automated data workflows between internal university systems and external vendors.
• Troubleshooting & Process Optimization: Diagnose and resolve scheduling errors and job failures. Identify redundant manual tasks and transition them into automated solutions.
• Incident Follow-Up & Resolution: Performs follow-up on job scheduler-related incidents and assists with the resolution collaborating with both internal & external customers.
• Reporting & Documentation: Creates reports using various job scheduler tools for internal use as well as for customer requests and leadership.
• Continuous Improvement: Collaborate with team members to design and enhance scripts to improve various processes minimize manual interventions and increase productivity.

45% - Data Center Operations Management:

• Monitoring & Event Response: Monitor and respond to data center environmental mechanical security network and server monitoring systems assuring the health of KUs Data Center and Enterprise Network.
• Operational Documentation: Regularly review maintain and update existing Data Center Operations documentation processes and procedures to ensure they align with industry best practices.
• Incident Management & Escalation: Troubleshoot operational incidents as they occur apply structured problem-solving techniques escalating as necessary coordinating with other IT teams as needed.
• Disaster Recovery Support: Participate in disaster recovery planning testing exercises and execution.
• Service Alert/Major Incident Management: Serve as the Service Alert/Major Incident Manager during incidents following documented incident and communication processes.
• Professional Development: Stay current with the industry trends and advancements with job scheduling DC operations and IT security.

5% - Other duties as assigned:

• Perform additional duties as assigned.

Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.

Work Schedule
Tuesday Saturday 7:30 am 4:30 pm

Contact Information to Applicants
Nancy Baker

1. High School Diploma or GED and two (2) years of relevant experience.
2. Two (2) years of experience in monitoring in an enterprise atmosphere.
3. Two (2) years of customer service experience.
4. Demonstrated strong written communication skills as evidenced in application materials.

1. Specific experience with Automic job scheduler as evidenced in application materials.
2. Two (2) years of experience with job scheduling tools or workload automation systems.
3. Two (2) years of experience with PGP file-level encryption/decryption SSL server certificate management.
4. One (1) year of professional experience with Linux or Windows server operations.
5. One (1) year of experience with data center environmental power or mechanical systems monitoring.
6. One (1) year of scripting experience using languages such as Perl Bash or similar.
7. Professional Data Center Operations experience as evidenced by application materials.

Position Overview
This position functions as a Network Operations Center (NOC) operator providing 24/7 monitoring and operational response for enterprise systems job scheduling platforms and data center infrastructure. This role ensures the continuity of mission-critical production workloads by overseeing automated schedules managing job exceptions (job aborts restarts force completions and/or cancellations) and maintaining rigorous job documentation.

As a key member of the integrated monitoring team this position interfaces with campus constituents and technical staff to monitor troubleshoot and report on the health of the Data Center and the Enterprise Network. This position is essential to incident management emergency communications and disaster recovery operations.

Additional Candidate Instruction
In addition to the online application the following documents are required to be considered for this position:

1. A cover letter addressing how required and preferred qualifications are met.
2. Resume or curriculum vitae.
3. Contact information for three (3) professional references.

Incomplete applications will not be considered.

Application review begins Monday September 7th and will continue until a qualified pool of applicants is identified.

1. This position is required on a rotating basis to be on standby status.