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Network Operations Center Analyst – Associate Pittsburgh, PA
Job Location:
Job Location:
Pittsburgh, PA - USA
Monthly Salary:
$ 24 - 36
Monthly Salary:
Posted:
1 July 2026 (30+ days ago)
Posted:
Application Deadline:
28 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
On behalf of VetJobs/MilitarySpouseJobs thank you for your interest. We are assisting our partnering company listed below with this position. It is open to Veterans Transitioning Military National Guard Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow for next steps.
Job ID:
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Work Arrangement: HybridWork Arrangement information
Facility: Corporate Information Technology
Department: ISD Data Communications
Location: 3600 Forbes Ave Pittsburgh PA
Union Position: No
Salary Range: $ 24.4-36.8 USD
UPMC is looking for a NOC (Network Operations Center) Analyst Associate to join their team. This role will be Fully on-site (WFH technology available for short -term or emergency needs. Will only be accepting candidates within the PA area since this role will be ON-SITE.
The shift will be 7PM-7AM
Week 1 Thursday / Friday / Saturday
Week 2 Sunday / Thursday / Friday / Saturday
2 week period is 84 hours (4 hours OT)
Description
The NOC Analyst Associate supports a 24x7x365 Network Operations Center responsible for monitoring maintaining and restoring UPMCs enterprise data and voice networks. This role performs real-time surveillance of a large multi-vendor environment ensuring network uptime performance and SLA compliance. Using a suite of enterprise monitoring tools the analyst responds to alerts troubleshoots issues across switches routers firewalls and WAN circuits and works toward rapid incident resolution.
The position collaborates closely with senior NOC staff network engineering teams and external service providers to escalate coordinate and communicate issues effectively.
Key Responsibilities
Provide Level 1 support across UPMCs enterprise network infrastructure delivering strong customer service and clear communication with engineers vendors and internal stakeholders.
Monitor network performance and availability using enterprise tools (e.g. Stablenet Nokia Wavesuite/NFM-P Splunk Palo Alto Panorama) identifying and responding to issues proactively.
Respond to alarms outages and abnormal network conditions following established procedures to restore service or escalate when appropriate.
Troubleshoot network issues across switches routers firewalls and WAN circuits working toward resolution while partnering with senior staff as needed.
Coordinate testing and repair of WAN circuits with telecommunications providers and external vendors to ensure timely resolution.
Document incidents troubleshooting steps and network changes while maintaining accurate operational records and knowledge resources.
Qualifications:
Required Qualifications
Foundational understanding of networking concepts including OSI model TCP/IP VLANs and routing basics (Layer 2 vs Layer 3).
Basic familiarity with IP addressing subnetting and the role of default gateways in network communication.
Exposure to network devices such as switches routers and firewalls including logging in and performing basic verification or troubleshooting tasks.
Understanding of common network protocols (e.g. TCP UDP SNMP OSPF BGP) at a conceptual level.
Awareness of modern network architectures such as MPLS SD-WAN or segmentation (overlay vs. underlay concepts preferred but not required).
Strong analytical and troubleshooting skills with the ability to follow established procedures and escalate issues appropriately.
Effective communication skills and the ability to work collaboratively with technical teams and non-technical stakeholders.
Preferred Qualifications
Associates or bachelors degree in information technology Networking or related field (or equivalent experience).
Entry-level certification such as CCNA (or actively pursuing).
Prior exposure to a NOC help desk or IT support environment.
Familiarity with packet capture tools (e.g. Wireshark) or network monitoring platforms.
Licensure / Compliance
Act 34 Clearance required.
UPMC is an Equal Opportunity Employer/Disability/Veteran
On behalf of VetJobs/MilitarySpouseJobs thank you for your interest. We are assisting our partnering company listed below with this position. It is open to Veterans Transitioning Military National Guard Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow for next steps.
Job ID:
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Work Arrangement: HybridWork Arrangement information
Facility: Corporate Information Technology
Department: ISD Data Communications
Location: 3600 Forbes Ave Pittsburgh PA
Union Position: No
Salary Range: $ 24.4-36.8 USD
UPMC is looking for a NOC (Network Operations Center) Analyst Associate to join their team. This role will be Fully on-site (WFH technology available for short -term or emergency needs. Will only be accepting candidates within the PA area since this role will be ON-SITE.
The shift will be 7PM-7AM
Week 1 Thursday / Friday / Saturday
Week 2 Sunday / Thursday / Friday / Saturday
2 week period is 84 hours (4 hours OT)
Description
The NOC Analyst Associate supports a 24x7x365 Network Operations Center responsible for monitoring maintaining and restoring UPMCs enterprise data and voice networks. This role performs real-time surveillance of a large multi-vendor environment ensuring network uptime performance and SLA compliance. Using a suite of enterprise monitoring tools the analyst responds to alerts troubleshoots issues across switches routers firewalls and WAN circuits and works toward rapid incident resolution.
The position collaborates closely with senior NOC staff network engineering teams and external service providers to escalate coordinate and communicate issues effectively.
Key Responsibilities
Provide Level 1 support across UPMCs enterprise network infrastructure delivering strong customer service and clear communication with engineers vendors and internal stakeholders.
Monitor network performance and availability using enterprise tools (e.g. Stablenet Nokia Wavesuite/NFM-P Splunk Palo Alto Panorama) identifying and responding to issues proactively.
Respond to alarms outages and abnormal network conditions following established procedures to restore service or escalate when appropriate.
Troubleshoot network issues across switches routers firewalls and WAN circuits working toward resolution while partnering with senior staff as needed.
Coordinate testing and repair of WAN circuits with telecommunications providers and external vendors to ensure timely resolution.
Document incidents troubleshooting steps and network changes while maintaining accurate operational records and knowledge resources.
Qualifications:
Required Qualifications
Foundational understanding of networking concepts including OSI model TCP/IP VLANs and routing basics (Layer 2 vs Layer 3).
Basic familiarity with IP addressing subnetting and the role of default gateways in network communication.
Exposure to network devices such as switches routers and firewalls including logging in and performing basic verification or troubleshooting tasks.
Understanding of common network protocols (e.g. TCP UDP SNMP OSPF BGP) at a conceptual level.
Awareness of modern network architectures such as MPLS SD-WAN or segmentation (overlay vs. underlay concepts preferred but not required).
Strong analytical and troubleshooting skills with the ability to follow established procedures and escalate issues appropriately.
Effective communication skills and the ability to work collaboratively with technical teams and non-technical stakeholders.
Preferred Qualifications
Associates or bachelors degree in information technology Networking or related field (or equivalent experience).
Entry-level certification such as CCNA (or actively pursuing).
Prior exposure to a NOC help desk or IT support environment.
Familiarity with packet capture tools (e.g. Wireshark) or network monitoring platforms.
Licensure / Compliance
Act 34 Clearance required.
UPMC is an Equal Opportunity Employer/Disability/Veteran
Required Experience:
IC
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
