Network Integrator CBP

Job Title: Network Integrator
Location: Ashburn VA
Job Type: Full-Time
Travel Requirement: up to 25%
Security Clearance: Must possess existing DHS EOD or DHS Suitability

Position Summary

The Network Integrator supports the U.S. Customs and Border Protection (CBP) Operational Technology Operations Center (OTOC) and the build-out integration testing deployment and sustainment of the Office of Information and Technology (OIT) ISS OTOC. This is a full-time onsite position supporting network engineering and integration Watchtower Mobile Device Management (MDM) laboratory testing and fielding of operational technology during an assigned 8-hour day shift.

The Network Integrator designs configures integrates validates troubleshoots documents and sustains network connectivity required to support OT and tactical systems across laboratory enterprise edge and field environments. The position works with routers switches firewalls VPNs wireless networks network services cloud connectivity identity and certificate services and endpoint technologies to establish secure and reliable end-to-end communications.

The position provides hands-on network support for Watchtower and associated Android Windows Linux iOS radio sensor wearable and tactical endpoints; builds representative lab environments; performs integration and acceptance testing; supports deployment readiness and technology fielding; and troubleshoots complex network and interoperability issues. The Network Integrator coordinates with systems integration cybersecurity engineering OTOC operations program leadership vendors and government stakeholders to transition validated technology into operational use.

Duties and Responsibilities

Network Engineering and Integration

Design configure integrate test troubleshoot and document network solutions supporting OTOC Watchtower operational technology and tactical systems.

Configure and support routers switches firewalls VPN gateways wireless infrastructure and associated network services in lab and operational environments.

Support IPv4/IPv6 addressing subnetting VLANs routing switching NAT DNS DHCP VPNs access control and secure network segmentation.

Integrate network connectivity across on-premise cloud edge mobile and disconnected or limited-connectivity environments.

Analyze network paths and dependencies to identify connectivity latency packet loss routing name-resolution firewall VPN or configuration issues.

Use packet captures logs monitoring platforms command-line tools and other network diagnostic methods to isolate and resolve complex problems.

Develop and maintain network diagrams IP address plans interface definitions configuration baselines port/protocol matrices build records and implementation documentation.

Support network configuration management backups version control standardization and repeatable deployment practices.

Review proposed network changes for dependencies operational impacts security considerations validation requirements and rollback needs.

Watchtower and Operational Technology Integration

Provide network integration and connectivity support for the Watchtower MDM platform and supported OT and tactical devices.

Validate network requirements for Android Windows Linux iOS radios sensors wearables and other supported endpoints.

Support device enrollment provisioning policy delivery certificate distribution remote management compliance reporting and over-the-air updates by ensuring required network paths and services are available.

Validate Watchtower communications across enterprise wireless VPN cloud edge offline and disconnected-use scenarios.

Troubleshoot connectivity between Watchtower services managed endpoints identity services certificate infrastructure cloud resources and other integrated systems.

Support secure communications architectures and certificate-based connectivity using PKI X.509 certificates Certificate Authorities and client/server certificate lifecycle processes.

Laboratory Network Integration and Testing

Build configure and maintain representative network lab environments used to evaluate new technologies network configurations devices software releases and integration changes before operational fielding.

Develop and execute network integration connectivity interoperability performance failover regression and operational acceptance test procedures.

Reproduce field network issues in the lab collect diagnostic data isolate root causes validate fixes or workarounds and document results.

Validate routing firewall rules VPN connectivity DNS/DHCP services certificates wireless connectivity bandwidth requirements and endpoint communications before deployment.

Test network behavior under representative operational conditions including degraded edge intermittent or disconnected connectivity when applicable.

Document test objectives topology configurations procedures results defects limitations corrective actions and deployment-readiness findings.

Coordinate test events with Systems Integrators engineering cybersecurity OTOC support personnel vendors and government stakeholders.

Technology Fielding and Deployment

Support planning staging configuration validation deployment and fielding of network-enabled technologies to operational locations.

Perform site and deployment readiness assessments to identify network connectivity addressing routing firewall VPN wireless power rack/space and other infrastructure dependencies.

Prepare network configurations deployment packages diagrams implementation plans test checklists validation procedures and rollback procedures.

Perform pre-deployment verification of network devices firmware/software versions configurations certificates accounts connectivity and external dependencies.

Provide onsite or remote network support during installation activation acceptance testing and transition to operations.

Troubleshoot fielding issues and coordinate corrective actions with systems integration engineering cybersecurity carriers/service providers vendors and OTOC support teams.

Capture as-built network configurations fielding results lessons learned known issues and follow-on actions.

Support transition of fielded technology to OTOC operations by providing network documentation troubleshooting guidance knowledge transfer and escalation procedures.

Network Operations Security and Sustainment

Monitor and assess network health availability utilization performance and connectivity using approved tools and methods.

Support Tier 2/Tier 3 troubleshooting for network-related incidents and problems requiring advanced analysis lab reproduction or engineering coordination.

Support incident problem and change management activities associated with network infrastructure integrated systems releases deployments and configuration changes.

Assist with root cause analysis for recurring or high-impact network issues and document corrective and preventive actions.

Coordinate with cybersecurity personnel to implement approved network security controls segmentation access restrictions secure protocols and remediation actions.

Support network device lifecycle activities including configuration upgrades patching firmware updates backup/restore replacement and decommissioning in accordance with approved processes.

Maintain technical documentation SOPs troubleshooting guides knowledge articles network standards and operational procedures.

Provide technical briefings demonstrations knowledge transfer and hands-on training to OTOC support personnel and government stakeholders as required.

Required Qualifications

Associates or Bachelors degree in Information Technology Computer Science Cybersecurity Network Engineering Systems Engineering Communications Business Technology or a related field; equivalent directly relevant experience may be substituted for a degree.

5 years of progressively responsible experience in network engineering network integration network operations systems integration operational technology lab testing technical fielding or a related technical role.

Demonstrated hands-on experience configuring and troubleshooting routers switches firewalls VPNs wireless networks and enterprise network services.

Strong knowledge of TCP/IP networking IPv4/IPv6 subnetting VLANs routing switching NAT DNS DHCP VPN technologies firewall concepts and network segmentation.

Experience using packet analysis network monitoring logging command-line and diagnostic tools to troubleshoot connectivity and performance issues.

Experience integrating network services with Windows Linux mobile endpoints identity services certificates cloud platforms and/or operational technology.

Experience building or supporting network lab/test environments and executing structured integration interoperability regression performance or acceptance testing.

Experience preparing configuring validating and fielding network-enabled technology into operational or customer environments.

Demonstrated ability to troubleshoot multi-vendor and cross-domain technical issues and coordinate resolution across network systems cybersecurity application and vendor teams.

Ability to create and maintain network diagrams IP plans configuration records implementation procedures test plans deployment checklists troubleshooting guides and knowledge articles.

Strong written and verbal communication skills and the ability to communicate effectively with technical teams program leadership vendors and government stakeholders.

Ability to work full-time onsite during an assigned 8-hour day shift and support fielding/deployment travel as mission requirements dictate.

Strong working knowledge of:

o Cisco or comparable enterprise routing and switching technologies

o Enterprise firewall and VPN technologies

o TCP/IP IPv4/IPv6 VLANs routing protocols NAT DNS DHCP and network segmentation

o Wireless networking and mobile/edge connectivity

o Windows Server and Desktop Operating Systems

o Linux Operating Systems

o Android and iOS Mobile Platforms

o Mobile Device Management (MDM) Solutions

o Active Directory and LDAP Administration

o Microsoft Azure Cloud Services

o AWS Cloud Services

o Virtualization Technologies (Hyper-V VirtualBox VMware)

Knowledge and experience supporting Tactical Awareness Kit (TAK) software applications including:

o TAK Server Administration

o ATAK/WinTAK Client Configuration

o TAK Infrastructure Deployment and Support

o Tactical Data Distribution and Network Integration

Experience with:

o Public Key Infrastructure (PKI)

o X.509 Certificates

o Certificate Authorities (CA)

o Client and Server Certificate Lifecycle Management

o Secure Communications Architectures

Preferred Qualifications

Experience supporting Watchtower or a similar MDM situational awareness mobility or operational technology platform.

Experience integrating and fielding network technologies for government public safety defense border security tactical or other mission-oriented environments.

Experience with enterprise network monitoring and management platforms packet capture/analysis tools and centralized logging solutions.

Experience with dynamic routing protocols high availability redundancy failover QoS and network performance analysis.

Experience supporting cloud networking hybrid connectivity virtual networks security groups gateways and related Azure or AWS networking services.

Experience supporting disconnected edge tactical cellular satellite or limited-connectivity environments.

Experience with network automation scripting configuration templating or infrastructure-as-code concepts.

Experience with configuration management release/change management and transition-to-operations processes.

Experience developing or executing formal network test plans test cases acceptance criteria and test reports.

Relevant technical certifications such as Cisco CCNA/CCNP CompTIA Network/Security Juniper Palo Alto Networks Fortinet Microsoft Azure AWS or comparable certifications.

Background Screening/Check/Investigation

Successful completion of a background screening investigation and/or drug screening may be required as a condition of employment.

ADA

Sherpa 6 will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA

Sherpa 6 does not discriminate based on race color national origin sex religion age disability sexual orientation gender identity veteran status height weight or marital status in employment or the provision of services and is an Equal Access Equal Opportunity and Affirmative Action Employer.

Benefits

We offer a competitive benefits package covering medical benefits for employees and their families as well as dental vision health and wellness programs and a generous retirement savings plan. We also provide a flexible Paid Time Off (PTO) policy to support work-life balance.

About Sherpa 6

At Sherpa 6 we love solving problems and delivering innovative solutions for our customers. Our approach is user-focused design-driven and mission-oriented. We are a team of forward-thinking professionals passionate about leveraging cutting-edge technology to support our customers and Warfighters. As a Service-Disabled Veteran-Owned Small Business we understand the mission and are dedicated to providing solutions that protect and empower those who serve.