Network Engineer

IT Management Corporation (ITMC) through its 101VOICE division is seeking a Network Engineer to support network and communication systems for education government and healthcare customers.

This role works closely with engineering operations and customer teams to assist with deployments troubleshoot technical issues and support ongoing infrastructure projects and daily operations.

The ideal candidate is hands-on detail-oriented and comfortable communicating with both technical and non-technical stakeholders.

This is a full-time in-person position based in Santa Clara CA.

Responsibilities

Network & Systems Support

• Troubleshoot and resolve network and systems-related issues involving LAN WAN Wi-Fi routing switching firewalls and UCaaS-related infrastructure
• Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed
• Perform root-cause analysis and document findings and resolutions
• Help maintain customer uptime reliability and overall service quality

Project Support & Engineering

• Assist with implementation and support of customer and internal infrastructure projects
• Participate in upgrades maintenance activities migrations and deployments
• Collaborate with engineering and operations teams to ensure successful project execution
• Support scheduled after-hours maintenance windows when required

Customer & Technical Collaboration

• Participate in customer meetings and technical discussions when needed
• Support solution validation and deployment planning
• Communicate technical information clearly to both technical and non-technical audiences
• Contribute to a positive customer experience through responsiveness and professionalism

Documentation & Accountability

• Maintain accurate documentation within ITMC ticketing and project management systems
• Track time tasks troubleshooting steps and project updates appropriately
• Follow internal workflows escalation procedures and operational standards
• Contribute to process improvements and documentation updates

Qualifications :

Required Qualifications

• Experience supporting enterprise network environments
• Strong understanding of routing switching VLANs and network troubleshooting
• Experience with enterprise Wi-Fi and firewall platforms
• Ability to troubleshoot technical issues in customer-facing environments
• Strong organizational and documentation skills
• Excellent written and verbal communication skills
• Ability to work onsite in Santa Clara CA

Preferred Qualifications

• Experience supporting education government or healthcare environments
• Experience with platforms such as Cisco Ruckus Fortinet Palo Alto Networks or similar technologies
• Familiarity with VoIP UCaaS or communication systems
• Relevant certifications such as CCNA Network Fortinet or similar are a plus
• Comfortable working independently and collaboratively within a team environment

Key Success Factors

• Strong team player with a collaborative and solutions-oriented mindset
• Ability to manage multiple priorities and tasks effectively
• Professional and customer-focused communication style
• Calm and methodical approach to troubleshooting and issue resolution
• Strong sense of accountability ownership and follow-through
• Commitment to reliability customer trust and continuous improvement

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time