Network Engineer

The Role:

This role is an exciting opportunity to be part of the team driving excellence in network service delivery for a high-growth organization transforming the biotech industry. We are seeking a Network Operations Engineer who will focus on managing daily network operations troubleshooting Tier 1 and Tier 2 issues and supporting escalation processes. Reporting to the Senior Manager - Network Operations you will help ensure our global networkremainsstable well-monitored and efficient.

Heres WhatYoullDo

Daily Network Operations & Support:

• Support the operation maintenance and troubleshooting of enterprise network infrastructure including routing switching firewalls wireless VPN WANcircuitsCASB ZTNA and cloud connectivity.

• Investigate and resolve Tier 1 and Tier 2 network incidents service requests and performance issues escalating complex issues to senior network engineers or architecture teams when needed.

• Perform initial triage packet-level analysis log review and root cause investigation for network connectivity latency routingfirewall DNS DHCP and application access issues.

• Support network changes upgrades configuration updates and maintenance activitiesin accordance withestablished change management processes.

• Maintainaccuratenetwork documentation diagrams support procedures troubleshooting guides and operational runbooks.

• Contribute to the standardization and continuous improvement of network operations processes tools and documentation.

Network Monitoring & Performance:

• Monitor network availability performance and capacity using observability and network monitoring platforms.

• Respond to alertsidentifyservice-impacting events and coordinatetimelyresolution of network incidents.

• Review network metrics trends and recurring issues toidentifyopportunities for performance improvement and proactive remediation.

• Partner with monitoring and infrastructure teams to improve alert quality reduce noise and strengthen visibility across global sites and critical network services.

Incident Problem & Change Management

• Participate in incident response activities for network outages degraded service and critical business-impacting events.

• Coordinate with cross-functional teams during incidents to support effective communication troubleshooting and restoration of service.

• Assistwith post-incident reviews root cause analysis corrective actions and problem management follow-up.

• Participate in an on-call rotation to support business-critical network services outside normal business hours.

Vendor & Cross-Functional Collaboration

• Work with third-party vendors and service providers including Cisco Palo Alto Networks ISPs and managed service partners to troubleshoot and resolve network issues.

• Assistwith vendor support cases circuit escalations hardware replacement coordination and service-impacting investigations.

• Collaborate with Service Management and internal stakeholders to support SLA performance change coordination and operational reporting.

• Communicate clearly with technical and non-technical stakeholders during incidents maintenance activities and service requests.

Heres WhatYoull Need:

• 35 years of experience in network engineering network operations infrastructure support or a related technical role.

• Strong understanding of networking fundamentals including TCP/IP subnetting VLANsswitching routing switching DNS DHCP NAT VPN and basic network security concepts.

• Hands-on experience supporting enterprise network environments including routers switches firewalls wireless infrastructure WAN circuits and remote access technologies.

• Experience troubleshooting network connectivity latency routingfirewallpolicy and application access issues.

• Familiarity with common routing protocols and network technologies such as OSPF BGP static routing IPsec VPN SD-WAN and high-availability network designs.

• Experience using network monitoring logging and observability tools such as SolarWinds SplunkThousandEyesLogicMonitor PRTG or similar platforms.

• Experience working with ITSM and ticketing platforms such as ServiceNow or Jira.

• Strong analytical troubleshooting documentation and communication skills.

• Ability to work effectively in a global cross-functional environment and manage multiple priorities in a fast-paced setting.

• Willingness toparticipatein an on-call rotation for critical network support.

Heres WhatYoullBringto the Table

• Experience in biotech pharmaceutical healthcare manufacturing or other regulated enterprise environments.

• Industry certifications such as CCNA CCNP PCNSA PCNSE JNCIA or equivalent practical experience.

• Hands-on experience with Cisco Palo Alto Networks Juniper Aruba F5 or similar enterprise networking technologies.

• Experience supporting Palo Alto firewalls PanoramaGlobalProtect or similar network security platforms.

• Familiarity with Prisma Access SASE Zero Trust Network Access secure remote access or cloud-delivered network security solutions.

• Exposure to CASB SaaS visibility cloud application monitoring or cloud security operations.

• Experience reviewingfirewalllogs network flow data security alerts and access control policy behavior.

• Experience working with vendors managed service providers carriers and global support teams.

• Scripting or automation experience with Python Ansible APIs or network automation tools is a plus.

Pay & Benefits

At Moderna we believe that when you feel your best you can do your best work. Thats why our benefits and well-being resources are designed to support youat work at home and everywhere in between.

• Competitive healthcare plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being with access to fitness mindfulness and mental health support
• Family planning benefits including fertility adoption and surrogacy support
• Generous paid time off including vacation volunteer days sabbatical global recharge days and a discretionary year-end shutdown
• Savings and investments to help you plan for the future
• Location-specific perks and extras

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform the infrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our people are the driving force behind our scientific progress and our culture. Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Our Working Model

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Accommodations

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at .

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