Network Engineer

GBH enriches peoples lives through programs and services that educate inspire and entertain fostering citizenship and culture the joy of learning and the power of diverse perspectives.

At GBH we believe in the advantages of coming together to build community mentor and learn from colleagues and connect more deeply with our mission. As a result the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week every Tuesday and Wednesday Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.

Information Technology supports an inclusive community of GBH staff working across Broadcasting Content Creation Education Digital Assistive Technologies Local News and Administrative functions. Roughly 70 staff work across six teams within the department. We value creative problem solving respectful candor teamwork and continuous improvement. We build improve launch automate and repair the systems that keep GBH operating.

The Network Engineer is responsible for the operation maintenance monitoring and continuous improvement of GBHs enterprise network infrastructure. The primary focus of this role is ensuring that network services remain reliable secure and performant across GBHs corporate broadcast and cloud environments.

GBH operates a mixed technology environment including Macintosh Windows Linux Cisco IOS and broadcast-specific systems. Our network infrastructure is primarily built on Arista networking platforms with Fortinet and Cisco technologies supporting various enterprise and broadcast functions.

This role combines operational excellence troubleshooting project implementation and collaboration with colleagues across Information Technology Broadcast Engineering and Production Operations.

• Maintain the availability performance and security of GBHs wired wireless WAN VPN and cloud-connected network infrastructure.

• Monitor network health performance metrics and alerting systems; proactively identify and remediate issues before they impact operations.

• Troubleshoot and resolve network incidents serving as a technical resource for infrastructure-related issues.

• Manage and prioritize network support requests and ticket queues while working closely with end users broadcast engineers software developers and other technology teams.

• Install configure test and support network hardware including switches routers firewalls and wireless infrastructure.

• Implement network changes and upgrades following established change management practices.

• Support broadcast audio video and media-over-IP networking systems.

• Contribute to network design reviews and deployment planning for new services and infrastructure upgrades.

• Create and maintain accurate network documentation diagrams and operational procedures.

• Participate in root cause analysis and continuous improvement efforts following network incidents.

• Assist with network automation monitoring and operational efficiency initiatives.

• Participate in on-call rotation and provide support for critical incidents during evenings weekends or holidays when necessary.

• Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve network issues.

• Solid written and verbal communication skills.

• Ability to collaborate effectively with technical and non-technical stakeholders.

• Strong understanding of:

  • IP addressing and subnetting

  • VLANs Layer 2 and Layer 3 networking

  • 802.1X Network Access Control

  • TCP/IP networking fundamentals

• Experience with:

  • DNS DHCP SNMP RADIUS NetFlow

  • Routing protocols including BGP and OSPF

  • Network monitoring and performance analysis tools

  • ACLs QoS route filtering and traffic management

• Familiarity with wireless networking troubleshooting and administration.

• Knowledge of VPN technologies including IPSec and SSL VPNs.

• Experience supporting fiber and copper network infrastructure.

• Familiarity with Arista Cisco and/or Fortinet networking platforms.

• Experience with CloudVision FortiManager or similar network management platforms is preferred.

• Exposure to network automation scripting or zero-touch provisioning is a plus.

• Familiarity with broadcast video or audio-over-IP environments is desirable.

• Bachelors Degree in Information Technology Computer Science Engineering or equivalent work experience required.

• Four (4) to seven (7) years of network engineering or network administration experience.

• Experience supporting enterprise-grade Layer 2 and Layer 3 networking in a multi-site environment.

• Experience configuring and troubleshooting routing switching wireless and security technologies.

• Experience supporting cloud-connected networking environments including AWS is preferred.

• Demonstrated ability to independently manage technical projects and drive issues to resolution.

• CCNA ACMP NSE or equivalent vendor certification preferred.

• Progress toward CCNP ACSP or equivalent advanced certification is a plus.

Staff position

Hybrid position

1 Guest Street Boston MA 02135

This position is located in Boston MA and requires regular on-site presence.