Network Engineer, Apple Cloud Network

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldnt have envisioned and now cant imagine living without. If youre excited by the idea of making an impact joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world a career with Apple might be your dream job!nnThe Core Network Services Operations team keeps Apples world-class MPLS backbone network running smoothly and efficiently. We are a global community of engineers who operate the diverse technology protocol and vendor stack that interconnects all facets of Apples network at a scale that is second to none. Were seeking an enthusiastic and passionate person to join a dynamic and exciting team within Apples Global Networking Services. You will be skilled in cross-organizational collaboration liaising with our internal teams and external service providers to operate and maintain the network addition you will be expected to develop and maintain clear documentation and procedures associated with operations and known issues. This position provides the opportunity to operate a cutting-edge worldwide multi-vendor network.

In this fast paced role you will provide front line support for Apples MPLS backbone network; its extensive DC Edge and Internet connectivity; and its underlying metro and long-haul optical transport networks to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide operational support to various operational teams and implementation groups within Apple to resolve critical network related position requires a collaborative teammate with excellent written and verbal communication skills who will enjoy working with others around the globe to maintain the networking infrastructure. Your responsibilities will include working on tickets and break fixes taking escalations from and mentoring junior team members developing network automation playbooks maintaining and upgrading existing networks to current standards coordinating peering expansions and contributing to technical and procedural this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer addition to the required technical networking skills this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apples environment. If you enjoy close collaboration open and active discussion and following through on the details we think youll love being part of our team!

Provide front-line support for Apples MPLS backbone network DC Edge and Internet connectivity as well as metro and long-haul optical transport networks to resolve critical network-related on tickets and break fixes take escalations mentor junior team members and develop network automation playbooks to enhance operational and upgrade existing networks to current standards coordinate peering expansions and contribute to technical and procedural with global teams to maintain networking infrastructure ensuring operational excellence and delivering the best possible customer strong interpersonal skills to engage in open and active discussions and follow through on details to support various operational teams and implementation groups within Apple.

A minimum of 3 years of network operations experience in a large scale enterprise or service provider environmentnExperience evaluating and managing outages to business critical infrastructurenAbility to maintain composure and customer-service focus in stressful and ambiguous situationsnSelf-starter self-motivated self-directed self-sufficientnWorking knowledge of TCP/IP BGP and various IGP protocolsnProficiency in macOS Linux and/or other variations of UNIX operating systemsnExperience working in large scale network environments with ITIL Incident Problem and Change Management processes

Bachelor of Science in Computer Science or equivalent experiencenCisco CCNA Juniper JNCIA/JNCIP or equivalent experiencenFlexibility to work early morning or late night shift patterns requirednHands-on experience with Cisco Arista Juniper and/or Nokia carrier-grade routers and their respective network operating systems is preferrednUnderstanding of peering and/or transit networks is a bonusnExperience with configuration management and automation technologies such as Ansible Python Go etc is advantageous.