Network Datacenter Hand and Feet Analyst

In the assigned Job Role of Technology Associate your Area Of Responsibility will be as below:

Assist in coding and refinement of basic code structures in line with internal guidelines to meet projects technical specifications
Assist in execution of test cases based on guidance and test plans to meet functional requirements
Participate in troubleshooting and resolving production issues to enhance system reliability

Your contribution to the team:

Willingness to learn and adapt to new technologies
Ability to assist in code development refinement and testing adhering to guidance and best practices.
Focused to develop competence for activities as part of entire SDLC life cycle
A collaborative mindset with effective communication skills
Dedication to continuous improvement and knowledge sharing

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Required Skill and Experience
Technical Expertise:
Experience with Hands and feed support for Data Center operations.
Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.
Shift 1 06:0015:00 PST
Shift 2 14:0023:00 PST
Shift 3 22:0007:00 PST

New Installations of IT devices:
Rack and stack of IT devices.
Configure ILO / IDRAC on servers / network gear. Ping tests of all ILO connections.
Certifications on Data center operations and cabling
Install trunks and patch cords panels and power cables as required to support additional capacity.
Perform all IT audits annual DC track and Tape audits.
Vendor access approval for break fix activity and facility repairs
Provide on call support and emergency onsite coverage (may be extended time frame).

Break / Fix repairs:
Attend crises calls for troubleshooting cables and /or hardware issues.
Troubleshooting isolating and repairing of all cables (SM MM and copper).
Participate and execute assigned change requests.
Removal and installation of parts from inside of IT hardware to include but not limited to:
NICs SFPs Memory Hard Drives

Decommissions and Cabling:
The removal of all patch cords from end to end of the cable path to include both ends of patch panel connections.
Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.
Removable media (disk) disposal tracking and destruction
Blancco wipe process procedures Shredding ADR/ERI tracking and coordination.

Entries into Hardware Receiving System:
Package pickup and delivery to include large shipments on the loading docks or mailrooms.
Coordinate / prepare for shipment and transfer of equipment to other locations
Move (Lift and shift) hardware to the appropriate storage locations after HRS updated.
RMA all parts as required including tracking of those parts using HRS tool.
Hardware shipment receiving / tracking of all IT devices and parts
Large assets are tracked in both HRS and DC Tracks.

Preferred Skill and Experience
Collaborate with Technology team members to ensure efficient operation of the organizations Datacenter operations environment.
Receive and respond to incoming calls messages emails and/or work orders regarding datacenter operations problems.
Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
Explain and document technical issues in a clear way to technical teams business stakeholders.
Experience and desire to work in a Global delivery environment.
Good Communication and Analytical skills.

Additional Required Qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview
The Infosys Communications Media and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications media and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital cloud and AI-first are committed to building and nurturing a high-impact partner ecosystem and driving long-term strategic client relationships.