Network Administrator

• Knowledge of routing switching Wireless LAN Firewall. Understanding of different types of communication link and coordination with service provider to fix the communication link issue.

Roles & Responsibilities

• Hands-on experience in supporting Network Operations Center
• Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport Fiber 800 Mhz radio FAA Tower Lighting Voice/Video Systems Wireless and LAN/WAN assets.
• Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.
• Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.
• Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units systems for outages to SCADA connectivity.
• Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.
• Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.
• Responsible for monitoring and resolution of system alerts for Transport LAN/WAN Site Environments Tower Lighting Fiber Voice Systems and Telecommunication Leased Lines.
• Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support outage communication/coordination and dispatching for any service issues.
• Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers and escalations /dispatches to other TCOM teams.
• Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites.
• Service Provider Telecom team onsite will be operating out of AEP NOC Location(s) in Ohio.
• Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols.
• Document and update training material found in Knowledge Base articles in ServiceNow and on the teams web site.
• Attend Production Review and Change Advisory Board (CAB) meeting (Daily)
• Support sustainability of security control framework and audit management processes