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Navigation Supervisor
Job Location:
Job Location:
Phoenix, AZ - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 June 2026 (30+ days ago)
Posted:
Application Deadline:
10 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Become a Part of Something Big!
At Keys to Change employment means contributing to real solutions that make homelessness rare brief and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention intervention and access to housing with each position connected to measurable outcomes.
We are looking for people who value collaboration accountability customer service and practical problem-solving and who want their work to contribute to lasting change.
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees including towards monthly premiums for Health Dental Long- and Short-Term Disability and Life insurance (employee only) Paid Time Off 403b 8 Paid Holidays and flexible schedule.
Summary
The Navigation Supervisor is responsible for assisting in all operations pertaining to
the Navigation team. This role provides direct supervision to staff between Behavioral
Health Coordinators Justice Opioid Program Re-entry program and SOAR (SSI/SSDI
Outreach Access and Recovery). The Supervisor reports directly to the NavigationManager.
The Navigation Supervisor is responsible for assisting in all operations pertaining to
the Navigation team. This role provides direct supervision to staff between Behavioral
Health Coordinators Justice Opioid Program Re-entry program and SOAR (SSI/SSDI
Outreach Access and Recovery). The Supervisor reports directly to the NavigationManager.
Essential Functions
1. Provide support to the Navigation team staff by monitoring scheduling directlytraining staff and providing solutions to client and staff dilemmas.
2. Run monthly reports for each team following measures set by funders and agencycompliance.
3. Maintain clean and audit program data to ensure accuracy and service delivery.
1. Provide support to the Navigation team staff by monitoring scheduling directlytraining staff and providing solutions to client and staff dilemmas.
2. Run monthly reports for each team following measures set by funders and agencycompliance.
3. Maintain clean and audit program data to ensure accuracy and service delivery.
4. Host weekly inter-departmental case conference with manager maintainingaccurate case management services by assigning caseloads coordinating servicesand ensuring staff engagement.
5. Provide services in a manner congruent with harm reduction theory progressiveengagement low-barrier eligibility trauma informed care and national best practices.
5. Provide services in a manner congruent with harm reduction theory progressiveengagement low-barrier eligibility trauma informed care and national best practices.
6. Update resources regularly to ensure accurate information distribution; maintainup to date fliers forms sign-up sheets process changes etc.
7. Build and maintain relationships with agency staff and partners.
8. Conduct weekly team meetings and regular performance interviews of staffproviding coaching feedback and professional development.
9. Ensure health and safety protocols are consistently upheld
in resolving client complaints. Collects and delivers client grievances toManager and Director when necessary.
regular meetings with team partner agencies
adherence to the Navigation and Keys to Change policies including thoseregarding work hours break periods payroll and benefits attends yearly updates
and any specific trainings established for their department and promptly reportsany violations to their immediate Manager.
with special projects including training initiatives and cross-functionalsupport
duties as assigned
7. Build and maintain relationships with agency staff and partners.
8. Conduct weekly team meetings and regular performance interviews of staffproviding coaching feedback and professional development.
9. Ensure health and safety protocols are consistently upheld
in resolving client complaints. Collects and delivers client grievances toManager and Director when necessary.
regular meetings with team partner agencies
adherence to the Navigation and Keys to Change policies including thoseregarding work hours break periods payroll and benefits attends yearly updates
and any specific trainings established for their department and promptly reportsany violations to their immediate Manager.
with special projects including training initiatives and cross-functionalsupport
duties as assigned
Qualifications
- Minimum of 3 years experience in a social service or human service setting.
- Must be able to effectively communicate with participants from diversebackgrounds including those who are experiencing mental health substance use
traumatic and medical barriers; and must model effective engagement strategies.
- Ability to handle sensitive material maintaining the highest level of confidentialityand displaying sound judgement.
- A sensitivity to cultural diversity lifestyle differences is essential.
- Must have present fingerprint clearance card upon hire.
- Minimum of 3 years experience in a social service or human service setting.
- Must be able to effectively communicate with participants from diversebackgrounds including those who are experiencing mental health substance use
traumatic and medical barriers; and must model effective engagement strategies.
- Ability to handle sensitive material maintaining the highest level of confidentialityand displaying sound judgement.
- A sensitivity to cultural diversity lifestyle differences is essential.
- Must have present fingerprint clearance card upon hire.
Skills and Competencies
Commitment to the mission and values of Keys to Change.
Work Environment
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
Full-time position within normal office environment
I have read this job description and I fully understand all my job duties and responsibilities.
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
Full-time position within normal office environment
I have read this job description and I fully understand all my job duties and responsibilities.
Required Experience:
Manager
About Company
Keys to Change and Key Campus are a collaborative force of 15 partner organizations with the shared outcome of ending homelessness for people everyday.
