National Accounts Service Coordinator

National Accounts Service Coordinator Opportunity Summary:

The National Accounts Service Coordinator (NASC) is the operational backbone of the national accounts program the single point of contact for every service request repair update and customer concern generated by the companys Class 58 fleet accounts. While the National Accounts Manager builds and grows the portfolio the NASC ensures that every account experience is seamless proactive and consistently excellent.

This is not a call center role. It requires deep organizational skills calm under pressure genuine customer care and the ability to coordinate across multiple internal branches and service teams simultaneously all while keeping the customer informed and confident that their fleet is in good hands.

Key Responsibilities:

• Service Intake & Triage
• Branch Coordination & Dispatch
• Customer Communication & Daily Status Updates
• Problem Resolution & Escalation Management
• Account Administration & Reporting

Qualifications:

Required

• 3 years in a customer service account coordination service dispatch or operations role ideally in a multi-location or field service environment
• Demonstrated ability to manage multiple open issues simultaneously while maintaining accuracy professionalism and follow-through on every one
• Strong written and verbal communication skills comfortable delivering both good news and bad news to demanding customers with clarity and calm
• Experience working with CRM platforms and service management or dispatch software to track open work log interactions and generate reports
• High organizational discipline a natural system-builder who does not let things fall through the cracks under pressure
• Ability to work in a fast-paced interrupt-driven environment without losing attention to detail on the work already in progress

Preferred

• Background in commercial trucking fleet maintenance heavy equipment or automotive service familiarity with Class 58 vehicles and maintenance terminology is a strong advantage
• Experience in a service dispatcher fleet coordinator or field service coordinator role in a mobile or multi-branch service operation
• Familiarity with fleet management systems (Fleetio Dossier Geotab Samsara or equivalent) used by fleet maintenance departments
• Prior experience supporting a national accounts or key accounts program as an inside coordinator or client services role
• Exposure to DOT compliance PM scheduling or commercial vehicle breakdown response processes

Employee Rewards and Benefits:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus Ohio in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products while providing technical/mechanical service and repair remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines transmissions heavy duty truck repair transport refrigeration power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets off-highway equipment users data centers hospitals Department of Defense OEMs vehicle OEMs U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nations most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

We are Genuine. Honest. Passionate. Thats not a slogan its a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. Its this level of investment and care that matters to customers giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nations largest sales and service networks of industrial power products. With multiple locations across the US and Mexico we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where youll grow both personally and professionally in a welcoming diverse and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled DFWP.

Required Experience:

IC