National Account Management Representative, Ecommerce USA

Ready to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.

This position has a base compensation range of USD 175000.00 to USD 200000.00. In addition to this base compensation youll benefit from our competitive health and welfare programs a 401(k) retirement savings plan opportunities for tuition assistance and incentive compensation for eligible positions. Salary determination considers your skills experience job location internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.


The National Account Management Representative Ecommerce - USA is focused on hunting new key Ecommerce customers online retailers marketplaces D2C brands and omnichannel players within the United States while managing and growing strong relationships with existing key accounts. Success in this role is driven by the promotion of tailored solution-oriented Ecommerce logistics services (parcel last-mile fulfillment cross-border returns) across all Hellmann products and by confident external and internal stakeholder management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage Ecommerce key accounts within an assigned portfolio and maintain strong customer relationships to promote retention growth and customer satisfaction.

• Develop strategic account plans and identify opportunities to expand services and increase revenue within existing Ecommerce accounts.

• Understand customer supply chain requirements including peak season planning order fulfillment parcel logistics last-mile delivery cross-border transportation and returns management.

• Design and present customized Ecommerce logistics solutions that address customer business objectives and operational challenges.

• Prospect qualify and develop new Ecommerce business opportunities through outbound sales activities cold calling networking referrals trade shows industry events and digital prospecting.

• Negotiate pricing contractual agreements and service solutions consistent with company policies and profitability goals.

• Collaborate with local and regional sales teams to identify and develop cross-selling opportunities within existing customer accounts.

• Conduct customer meetings sales presentations business reviews and strategic planning sessions.

• Lead Monthly Business Reviews (MBRs) Quarterly Business Reviews (QBRs) and Annual Business Reviews as required.

• Partner with Product Management Operations Customer Service and Pricing teams to develop competitive Ecommerce logistics solutions and proposals.

• Participate in RFQs RFPs tenders and customer implementation activities.

• Maintain accurate and timely customer pipeline and sales activity records within the company CRM system (HISA).

• Monitor sales performance against established targets and maintain a healthy sales pipeline.

• Execute sales strategies initiatives and programs established by global regional and local sales leadership.

• Remain current on industry trends Ecommerce market developments competitive activity and emerging logistics technologies.

• Ensure compliance with company policies customer requirements and applicable laws and regulations.

• Travel as required to support customer meetings industry events and business development activities.

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have direct supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associate degree vocational training apprenticeship or equivalent experience in Business Administration Logistics Supply Chain Sales Marketing or a related field required.

• Bachelors degree in Business Administration Supply Chain Management Marketing or related field preferred.

• Minimum of four (4) years of sales account management business development or customer-facing experience.

• Experience selling logistics transportation freight forwarding parcel fulfillment Ecommerce or supply chain solutions preferred.

• Demonstrated success in new business acquisition and account growth.

• Experience with CRM systems and pipeline management.

• Freight forwarding and international logistics experience preferred.

• Experience supporting Ecommerce online retail marketplace direct-to-consumer (DTC) parcel fulfillment or cross-border logistics solutions preferred.

KNOWLEDGE SKILLS & ATTRIBUTES

• Customer-focused with a commitment to delivering exceptional service.

• Strong business acumen and commercial awareness.

• Proven hunting and farming sales mentality.

• Ability to identify business opportunities and develop strategic customer solutions.

• Knowledge of Ecommerce online retail marketplace operations fulfillment parcel distribution returns management and cross-border logistics.

• Strong communication negotiation presentation and relationship-building skills.

• Results-oriented with a demonstrated ability to meet or exceed sales targets.

• Solution-oriented problem-solving skills.

• Entrepreneurial mindset with a proactive approach to business development.

• Digital affinity and comfort utilizing CRM sales tools and technology platforms.

• Strong organizational and time-management skills.

• Ability to work independently and collaboratively in a team environment.

• Adaptable and responsive in a fast-paced business environment.

• Proficient in Microsoft Office Suite including Word Excel Outlook and PowerPoint.

• Proficient in CRM systems and sales reporting tools.

• Strong analytical and financial skills related to pricing and profitability analysis.

• Embodies Hellmann values of Care & Connect Responsibility & Reliability Innovation & Change Personal Development and Empowering Others.

PHYSICAL DEMANDS

• Frequently required to stand and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

• Requires occasional overnight travel

WORK ENVIRONMENT

The work environment characteristics are similar of those of an office setting with various office equipment.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes then click APPLY!