Museum Experiences Coordinator

• Serve as a lead ambassador of HHC to all guests exemplifying and embodying the spirit of our mission being a role model of kindness and hope.
• Maximize the visitor experience as their first point of contact.
• Elevate HHCs museum experience through interpreting and highlighting the museums lobby artifacts and exhibits.
• Lead engaging museum tour experiences for students and community groups within HHCs established framework of tour offerings.
• Work collaboratively with the education team on special projects.
• Communicate and promote museum programming and initiatives to visitors.
• Manage point of sale software to sell tickets to visitors.
• Manage technology and operations in the museum to problem solve and ensure everything is working correctly.
• Daily cleaning and maintenance of museum to ensure optimum guest experiences.
• Observe and capture visitor flow and interactions with exhibits.
• Capture visitor feedback through on-site surveying.
• Create and generate reports on attendance and visitor experiences.
• Maintain relationship with public safety guest services and maintenance.
• Knowledge of emergency & evacuation procedures.
• Other duties as assigned.

• Bachelors degree preferred but relevant experience and customer service skills to be strongly considered.
• Predominantly weekends with additional hours on evenings and at special events. Hours may vary between peak and non-peak tour season.
• Demonstrated experience in customer service & guest services preferred.
• Public speaking performing arts/theater or tour experience (a storyteller).
• A friendly organized multi-tasker who is self-motivated and adaptable able to handle logistics.
• Excellent interpersonal organizational and written and oral communication skills.
• Team player who can also work independently.
• Experience with point-of-sale software.
• Ability to work with diverse groups of individuals.
• Familiar with ADA compliance and best practices for guest experiences.
• Passion for Holocaust and humanity education.

Required Experience:

IC