Multnomah Housing Specialist ll

DATE PREPARED:August 2026

POSITION TITLE:HSN Bilingual Housing Specialist II

PROGRAM:Permanent Supportive Housing

MANAGEMENT POSITIONor CLIENT SERVICES POSITIONX

ENTRY SALARY or HOURLY WAGE:$25.71 $27.00/hr includes language differential

EXEMPTor NONEXEMPTX

At Impact NW we are a nonprofit with a mission to prevent homelessness because we believe in the fundamental right to: beautiful life stability and peace. More importantly it also means a life filled with opportunity and community support especially for Indigenous Black Brown Melanated Immigrant and Asian people.

What we seek is for you to share your skill sets - especially if you:

*Put people first

*See the beauty in people

*Promote peace

*Find a way

We believe that with our mission and values as our north star we can move toward our vision of a future where housing is a human right. If this resonates with you wed love to have your purpose and passion on our team at Impact NW.

Benefits Summary:

At Impact NW we care deeply about the well-being of our team and strive to support a healthy balance between work and life. Our comprehensive benefits package includes:

• Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself.
• Employer-paid health insurance for employees plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out-of-pocket medical expenses.
• Long-Term Disability Insurance fully paid by Impact NW.
• Employee Assistance Program (EAP) offering free and confidential support for mental health finances and more.
• 401(k) Retirement Plan with an employer matching contribution to help you plan for the future.
• A positive inclusive and mission-driven work culture where every team member is valued and supported.

We believe that taking care of our people helps us take care of our community.

Job Summary:

The principal role of the Bilingual Housing Specialist II is to provide intensive community-based social work services including coordination advocacy support and encouragement using a Housing First framework. This position serves individuals and families experiencing homelessness and/or housing instability and supports participants in achieving and maintaining long-term housing stability. The Bilingual Housing Specialist II functions as an independent case manager responsible for screening intake assessment housing navigation landlord engagement and ongoing supportive services. This role maintains working knowledge of program guidelines and funder requirements and ensures services are delivered in accordance with agency standards and timelines. The primary working location for this position is in Multnomah County; however geographic boundaries are subject to change.

Job Responsibilities

• Maintain a working knowledge of all program requirements including eligibility criteria enrollment standards documentation expectations and funder definitions.

• Conduct screening intake and referral of internal and external requests for service.

• Provide progressive person-centered trauma-informed and strength-based engagement assessment and ongoing case management using the principles of Housing First and Assertive Engagement.

• Develop and maintain client relationships that promote independence stability and self-determination.

• Assist participants with housing search activities landlord/property manager communication and lease-up processes.

• Provide direct landlord advocacy to support housing placement and retention.

• Coordinate multi-disciplinary service providers (e.g. healthcare mental health addictions employment and social services) to ensure comprehensive support.

• Provide education regarding public benefits (WIC Medicaid TANF SNAP veteran-specific benefits SSD SSI Medicare etc.) while ensuring participant choice and autonomy in selecting service providers.

• Maintain up-to-date knowledge of community resources related to housing mental health addiction recovery disability services and income support.

• Research and compile data on new resources; update current resource information regularly and distribute to participants and staff as appropriate.

• Meet client service standards set forth by HSN Department Leadership regarding quantity type and quality of services delivered.

• Ensure timely accurate and complete documentation of all client interactions in HMIS and agency/funder data systems.

• Maintain compliance with program policies departmental tools agency procedures and funder requirements.

• Ensure participant progress and complete required documentation for enrollment service provision and program exits within established timelines.

• Prepare documentation and files in accordance with agency standards and in preparation for internal or external review.

• Effectively communicate agency policy mission and values to participants landlords collaborating organizations and community members.

• Meet face-to-face with walk-ins and respond to calls and emails from individuals seeking information and housing resources in alignment with Worker of the Day responsibilities.

• Actively participate in team meetings case consultations and agency training.

• Accept other work assignments as assigned by HSN Department Leadership.

Supervision:

Reports to: Multnomah County PSH Program Coordinator

Requirements and Qualifications:

• Bilingual Spanish is required for this position.

• Minimum of 13 years of experience in human services housing navigation or case management preferably working with individuals and families experiencing poverty and homelessness.

• Bachelors degree in social work or related field preferred; equivalent professional or lived experience may be substituted for education requirements.

• Experience working with individuals who identify as having mental health conditions substance use disorders disabilities or other long-term barriers to stability.

• Demonstrated ability to effectively work within a strength-based client-centered Housing First service delivery model.

• Ability to independently manage a caseload and prioritize multiple and varied tasks while meeting deadlines.

• Working knowledge of program eligibility requirements documentation standards and funder guidelines.

• Commitment to learning program compliance standards and maintaining accurate timely documentation.

• Experience with HMIS and agency/funder data systems preferred.

• Strong organizational skills and attention to detail.

• Ability to communicate effectively both orally and in writing.

• Sensitivity and ability to relate to individuals from diverse cultures backgrounds and lived experiences.

• Ability and willingness to work collaboratively as part of a team and support the agencys mission.

• Good working knowledge of Microsoft Office and Google Workspace computer programs.

• Ability to travel/drive efficiently in urban and rural areas and between multiple counties.

• Possess a valid drivers license up-to-date car insurance a good driving record and provide own dependable transportation to drive on behalfof agency.

Job Conditions:

• Frequent repetitive motion prolonged periods of sitting and extensive visual focus.

• On-site Monday-Friday to comply with contractual obligations. Hybrid work is not permitted.

• Significant travel/driving is required within the Portland Metro area.

• Occasional early morning evening and weekend meetings.

• Periodic exposure to individuals who may be angry or distressed.
  

Impact NW is an Equal Opportunity Employer committed to fostering a diverse equitable and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity or expression national origin age disability genetic information marital status veteran status or any other status protected by applicable federal state or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you require an accommodation during the application testing or interview process please contact Chelsea Campbell-Martin at or

We are committed to maintaining a workplace free from discrimination harassment and retaliation.