Multimedia Technician

Current Employees:

If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.

The University of Miamis Library has an exciting opportunity for a full time Multimedia Technician to work in Coral Gables FL.

The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence superior medical care and cutting-edge research. At the U we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching research and service. Through our values of Diversity Integrity Responsibility Excellence Compassion Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County.

Reporting to the Head of Creative Studio this position is responsible for ongoing technical support to faculty staff and students using the Adobe Creative Cloud and other multimedia software hardware the lab audiovisual equipment and large format & 3D printing. The position is located at Creative Studios main lab in UMs main library Otto G. Richter. This position supervises student employees and trains them to provide service and assistance to patrons working with multimedia software hardware and other digital tools and technologies. The main area of focus for this position is instruction and consultation support for videography including use of editing software like Adobe Premiere and iMovie as well as video cameras and lighting equipment. Additional areas include graphic design photography 2D and 3D printing digitization virtual reality and gaming. These services support learning and creativity in the Creative Studio located at the heart of the University of Miami Libraries Learning Commons. This is a full-time position that primarily works Monday-Friday but some flexibility in hours is required.

The Creative Studio is part of University of Miami Libraries Learning and Research Services. Creative Studio provides expert support and consultation in the use of audiovisual and graphic design technology as well as web development and image creation techniques. The main lab contains 15 workstations with multimedia software. The lab also provides large format printing 3D printing digitization and equipment rental services.

To learn more see: responsibilities:

Responsible for providing software and hardware support in the Creative Studio (60%)

• Software support to patrons (Faculty Staff and Students) using Adobe Creative Cloud (CC) software programs as well as other audiovisual programs.
• Trains University faculty staff and students using Adobe Creative Cloud (and other audiovisual programs) through phone email one-on-one training or workshop instruction.
• Consults with faculty and teaching assistants on appropriate use of Adobe Creative Cloud usage for instruction.
• Collaborates with Academic Technologies on Adobe Creative Cloud usage and instruction.
• Supports University faculty staff and students using audiovisual equipment (such as DSLRs GoPros video cameras audio recorders etc) through phone email one-on-one training.
• Process and print orders for patrons on the large-format and 3D printers and run first level maintenance and troubleshooting on lab printers.
• Process patron reservation and circulation of audiovisual equipment for check-in/out and run first level maintenance and troubleshooting on audiovisual equipment.
• Consults with faculty staff and students on appropriate use of multimedia software and audiovisual software and hardware for academic projects.
• Software and hardware support to patrons using the Faculty Exploratory
• Process digitization requests for patrons and provide high-quality digital files to patrons.
• Record accurate statistics of Creative Studio usage and printing requests.
• Handle printing fees late charges and billing for the Creative Studio.
• Update Creative Studio website.
• Supervise provide orientation training and evaluation for Creative Studio student workers.
• Keep up to date on changes and upgrades in the software and equipment.

Provide secondary support for Library Services (30%)

• Assist in printing and mounting pieces and posters for library exhibits.
• Assist library departments with multimedia projects.
• Provide back-up support and consultation for Creative Studio units established in branch libraries and for the XR Community Lab in Richter Library.
• Manipulate images/video and correct color as required using provided software and upload digital images to servers.

Other (10%)

• Assists with training sessions and Creative Studio tours for University faculty staff and students on digital media related projects.
• Explore emerging technologies where appropriate.
• Other duties as assigned.

Communications Relationships and Service (Applicable towards all duties)

• Maintain helpful and supportive customer service behavior with all library customers.
• Provide excellent referrals to other services in the Learning Commons
• Establish effective interdepartmental relationships within and beyond the UM Libraries to increase unit effectiveness and disseminate information.
• Communicate frequently and effectively with Digital Production Lab staff and other departmental staff or administration in a timely manner regarding procedures policies and other necessary information.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• Technical school Associate degree or working on degree. Bachelors degree preferred.
• Three years of experience with (can be cumulative): video recording and/or video editing
• Computer skills and proficiency in Adobe Creative Cloud applications (particularly in Adobe Premiere or After Effects) Windows Mac OS & iOS operating systems Microsoft Office products
• Experience training others in multimedia and audiovisual software and equipment
• Ability to work in a changing progressive environment
• Excellent customer service skills
• Additional graphic design photography and/or sound and audio mixing experience preferred.
• Multimedia and audiovisual software and hardware troubleshooting skillspreferred.
• Experience using the following preferred:
  • Professional large and small format printing
  • Word Press content management system
  • 3D modeling & printing

Any relevant education certifications and/or work experience may be considered.

The University of Miami is recognized as one of the nations premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20000 faculty and staff the University is committed to excellence and guided by a mission to positively impact the lives of students patients and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values the University community works together to build an environment defined by purpose collaboration and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Employee Type: