Multimedia Specialist I

Position Classification:

Regular full-time salaried exempt and benefit-eligible staff position. For more benefit information visitWhy Work at UCO

Salary:

Salary is disclosed within the application as an application question.

Position Overview and Job Duties:

Under the general direction of theDirectorof Media Services for the Office of Information Technology the Multimedia Specialist Iprovideenterprise-level multimedia service delivery and supports the Universitys streaming and multimedia content systems video conferencing web conferencing integrated applications event management services. Effectively collaborates across technology teams and business units through excellent communication skills diplomacy and a positive attitude. Responsible for performing job dutiesin accordance withthe mission vision and values of the University of Central Oklahoma.

Responsible for providing support to those who use AV technology. Works in a flexible arena and cooperates with OIT personnel to support departments events faculty staff and students.

• Supports Multimedia Services operations including effective management and circulation of multimedia equipment resources. Multimedia equipment includes but is not limited to mobile presentation laptops projectors microphones public address systems video cameras lighting systems etc.

• Creates manages and administers streaming content multimedia content webcasts lecture capture video conferences and web conferences including set-up and troubleshooting for various academic and non-academic groups.

• Supports the Universities campus digital signage systems.

• Provides Tier I and II technical support andassistanceto instructors students and guests whoutilizemultimedia andperformminor repairs and routine maintenance on multimedia equipment. Arranges for vendor services as needed.

• Responsible foraccurateandtimelysetup operation and breakdown of intermediate audiovisual equipment as listed on thedepartmental event able to account for inventory of A/V and IT equipment before and after each event.

• Understands the technical aspects of the job anddemonstratesbasic operational ability to troubleshoot and problem solve with equipment and software challenges and changes ina timelyand professional manner.

• Maintains acustomer outstanding customer service and uses positive interpersonal communication skills. Works closely withinternal/externalteams and promotes positive school/community positive collaborative and effective interpersonal relationships with administrators and colleagues.

• Creates andmaintainsdocumentation including diagrams operational and support client-facing support documents to improve user experience.

• Researchandcommunicatenew features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption.

• Continually updates skills and knowledge relative to the position and the technology industry.

• Performs other duties as assigned

Qualification / Experience Required:

Bachelors degree plus 1 year experience in theoperation and setup of various types of multi-media equipment; or equivalent combination of education and experience. Experience in performing minor equipment repairs inventory management and maintenance.

Qualification / Experience Preferred:

Degree specialization in mass media or public communications production or another relevant discipline or the equivalent in technical certifications and experience preferred. Experience in a higher education environmentis preferred.

Knowledge / Skills / Abilities:

Knowledge of various industry-standard applications including audio and video editing tools studio controls audio systems and digital camera technology. Knowledge ofmediaservicesoperation resource management and and producing multimedia objects and applications.

Maintains acustomer outstanding customer service and uses positive interpersonal communication skills. Promotes positive school/community positive collaborative and effective interpersonal relationships with administrators and analyticalorganizationand collaboration skills. Ability to work well under pressure handling multiple tasks and balancing multipleobjectives while consistently ensuring thetimelycompletion of priorityobjectives. Ability to communicate technical concepts to non-technical users. Excellent verbal and written communication skills with the ability to author procedures knowledgebasearticlesand proposals. Adheres to andcomplies withUCOs shared values and the Office of Information Technologys Code of Ethics. This positionmust be willing towork ona flexible schedule to accommodatedepartmental servicesincludingevening and weekends as needed.

This position ison call24x7x365 and requires the successful candidate to have high-speed internet access to their residence andmaintaina smart phone on which to receive telephone callsemailand SMS messages from servers and authorized OIT personnel.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made upon request to enable individuals with disabilities to perform essential functions.