Multi Skilled Operator

Salute

Job Location:

Goodyear, AZ - USA

Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Multi-Skilled Operator (MSO)

Job Description:

The MSO is responsible as part of a team for ensuring that all electrical mechanical and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment daily corrective work and emergency response to emergent issues. The MSO primarily interacts with Data Center Operators (DCOs) clients and vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes but is not limited to emergency diesel generators electrical switchgear UPSs PDUs AHUs chillers cooling towers chemical treatment systems pumps motors VFDs and building automation systems and a basic understanding of this equipment would be preferred.

The MSO also provides comprehensive data center white space support for IT infrastructure which may include monitoring troubleshooting reporting and day-to-day maintenance all of this being site-dependent and as per the service level agreements with our clients. MSOs are also responsible for using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.

Skills/Responsibilities/Experience/Knowledge:

Basic knowledge of site facility infrastructure regarding power thermal management and associated systems.
Working knowledge of facility equipment including but not limited to pumps compressors CRACs UPS generators switch gear BMS life-safety systems security systems and more.
Work with senior colleagues team members vendors and other stakeholders to test and install data center infrastructure equipment and services.
Work closely with senior staff to ensure that operationalservicesfunctionality meets or exceeds customer expectations for performance reliability escalation and communication as per SLA.
Work closely with vendors to resolve service-affecting incidents and/or outages.
Troubleshoot infrastructure and equipment problems placing service calls when problems remain unresolved.
Provide data center white space support to managed services including but not limited to:

routers and switches
othercustomeror self-owned digital infrastructure

Perform trouble isolation and resolution as needed.
Perform maintenance as needed/directed.
Perform day-to-day operations functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment as per checklists and procedures.
Perform consolidated event management for all monitored equipment at the data center site.
Provide monitoring and overall support ensuring successful operation of all sitefacilityand other mission-critical equipment infrastructure (Generators UPS Thermal Management Electrical infrastructure etc.)
Experience from stacking and racking of servers to battery/power and structured cabling.
Generate end user performance reports as needed.
Troubleshoots and resolves client-side problems when so required.
Produce reports with metrics on service requests problem management backup and statistics number of events for internal and external stakeholders.
Monitor capacity utilization.
Manages/Monitors physical access to data centers.
Successfully execute Emergency Operating Procedures (EOPs) when so required at site.
Trains new staffonall processes and procedures that relate toall ofthe above.
Good analytical and problem-solving skills. Must be able to logically analyze isolate and resolve site and customer-facing service issues. Proficient in monitoring and troubleshooting.
Good English communication skills both verbal and written.
As a condition of employment the employee must successfully complete a background investigation

Preferred Requirements:

Bachelors degree or equivalent work experience preferred.
Proven track record of success and delivering results.
Strong interpersonal and relationship-building skills conducive to team development.
Physical work ability to lift 18-23kgs (40-50lbs) on a regular basis and able to use server lift or pallet jacks.
Military experience would be an advantage.

Salute is an equal opportunity employer committed to celebrating diversity creating an inclusive environment for all employees and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process perform essential job functions or receive other benefits and privileges of employment please contact our Human Resources department atfor more information.

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Multi-Skilled Operator (MSO)Job Description:The MSO is responsible as part of a team for ensuring that all electrical mechanical and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment daily corrective wo...

Multi-Skilled Operator (MSO)

Job Description:

Skills/Responsibilities/Experience/Knowledge:

Basic knowledge of site facility infrastructure regarding power thermal management and associated systems.
Working knowledge of facility equipment including but not limited to pumps compressors CRACs UPS generators switch gear BMS life-safety systems security systems and more.
Work with senior colleagues team members vendors and other stakeholders to test and install data center infrastructure equipment and services.
Work closely with senior staff to ensure that operationalservicesfunctionality meets or exceeds customer expectations for performance reliability escalation and communication as per SLA.
Work closely with vendors to resolve service-affecting incidents and/or outages.
Troubleshoot infrastructure and equipment problems placing service calls when problems remain unresolved.
Provide data center white space support to managed services including but not limited to:

routers and switches
othercustomeror self-owned digital infrastructure

Perform trouble isolation and resolution as needed.
Perform maintenance as needed/directed.
Perform day-to-day operations functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment as per checklists and procedures.
Perform consolidated event management for all monitored equipment at the data center site.
Provide monitoring and overall support ensuring successful operation of all sitefacilityand other mission-critical equipment infrastructure (Generators UPS Thermal Management Electrical infrastructure etc.)
Experience from stacking and racking of servers to battery/power and structured cabling.
Generate end user performance reports as needed.
Troubleshoots and resolves client-side problems when so required.
Produce reports with metrics on service requests problem management backup and statistics number of events for internal and external stakeholders.
Monitor capacity utilization.
Manages/Monitors physical access to data centers.
Successfully execute Emergency Operating Procedures (EOPs) when so required at site.
Trains new staffonall processes and procedures that relate toall ofthe above.
Good analytical and problem-solving skills. Must be able to logically analyze isolate and resolve site and customer-facing service issues. Proficient in monitoring and troubleshooting.
Good English communication skills both verbal and written.
As a condition of employment the employee must successfully complete a background investigation

Preferred Requirements:

Bachelors degree or equivalent work experience preferred.
Proven track record of success and delivering results.
Strong interpersonal and relationship-building skills conducive to team development.
Physical work ability to lift 18-23kgs (40-50lbs) on a regular basis and able to use server lift or pallet jacks.
Military experience would be an advantage.

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