MSP Level 2 Technician
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
This job needs applicant to be in Austin Metro area Please DO NOT apply if you are not in Austin TX.
Summary:
Were looking for an MSP Level 2 Technician to provide advanced technical support to our Small-to-Medium Business clients. Youll handle escalations from our Level 1 team keep client environments secure and running smoothly and deliver a great client experience along the way.
- Technical Support: Provide advanced troubleshooting and support for servers networks and software applications resolving issues escalated from Level 1 technicians. Escalate to Level 3/engineering when a fix requires architecture-level changes.
- System Administration: Perform patch management backup and recovery and system monitoring across client environments. Keep systems secure current and aligned with client standards.
- Security Operations: Daily use of RMM and security tooling to monitor client environments respond to alerts and maintain endpoint protection EDR and identity threat detection coverage across the client base. Escalate confirmed incidents per SOC/MDR procedures.
- Network Support: Monitor network performance and security using our RMM and monitoring tools identify and resolve issues proactively and support existing network infrastructure (routers switches firewalls VPNs).
- Client Interaction: Maintain strong client relationships through professional timely support. Understand client needs and flag opportunities for our team to recommend improvements.
- Documentation: Keep client documentation (configurations procedures network details) accurate and current in our documentation platform.
- Emergency Support: Participate in an on-call rotation for critical issues including occasional after-hours or weekend support as needed (on-call and after-hours work is compensated per company policy).
- Experience & Education: Minimum 3 years in IT support. MSP experience strongly preferred. Associates or Bachelors degree in IT/Computer Science a plus; certifications such as CompTIA Network Security Microsoft 365 Certified: Modern Desktop Administrator or Endpoint Administrator Microsoft Azure Administrator (AZ-104) or CCNA a plus.
- Technical Expertise: Working knowledge of Windows server environments and virtualization (VMware Hyper-V).
- Microsoft 365 & Azure: Hands-on administration of Microsoft 365 (Exchange Online SharePoint Teams OneDrive admin center) Entra ID (Azure AD) including user/group management conditional access and MFA and Intune/endpoint management for device compliance and policy. Experience installing deploying and managing Azure virtual servers and infrastructure.
- Backup & Recovery: Experience with backup and disaster recovery solutions (e.g. Datto Veeam) configuring monitoring and executing restores.
- Security Products: Daily working knowledge of endpoint protection EDR (Endpoint Detection & Response) MDR (Managed Detection & Response) and ITDR (Identity Threat Detection & Response) tools and workflows.
- Networking & Security: Solid understanding of networking protocols firewalls VPNs and cybersecurity fundamentals.
- RMM & Ticketing: Daily hands-on use of RMM tools (e.g. NinjaRMM) and ticketing/PSA systems (e.g. Autotask).
- Documentation Tools: Comfortable with structured documentation platforms (e.g. IT Glue).
- Communication: Strong verbal and written communication skills; able to explain technical issues clearly to non-technical clients.
This role requires the ability to work both onsite and remotely depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid drivers license. Flexibility in working hours including evenings and weekends may be required to accommodate client emergencies or project deadlines.
- Fast-paced and dynamic environment with a focus on delivering high-quality IT support to SMB clients.
- Collaborative and supportive team culture.
- Competitive salary and performance-based bonuses
- Comprehensive health dental and vision insurance plans
- Retirement savings plan with employer matching
- Generous paid time off and holiday schedule
- Professional development opportunities and reimbursement for certifications
- Flexible working hours and remote work options
- Supportive and collaborative work environment
Company Overview
We offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. At TeamLogic IT youll have the opportunity to work on diverse and challenging projects enhance your technical skills and make a meaningful impact on our clients businesses. If you have a strong IT background a problem-solving mindset and a passion for innovation youll thrive in our fast-paced ever-evolving industry. Our team is driven by a commitment to expanding boundaries leveraging expertise and delivering smart solutions. As part of a local office youll also benefit from the collaboration and support of a vast network of technicians across North America.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
About Company
TeamLogic IT is a nationwide network of businesses that provide comprehensive computer-based services for managing information technology.
