MSC Hire to Retire Ops Manager HR Data

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Job Overview
The MSC Hire to Retire (HTR) Ops Manager is a senior individual contributor role within T-Mobiles Magenta Service Center that provides expert-level program leadership operational oversight and strategic advisory support across one or more HTR functions which may include payroll leaves of absence accommodations recruiting support myHR HR data maintenance onboarding offboarding background check and other HR Operations support. This role drives program integrity compliance and continuous improvement without direct people management responsibilities serving as a trusted subject matter expert and functional authority for the HTR team and its cross-functional partners. The MSC HTR Ops Manager leads complex program development and lifecycle management conducts operational assessments manages vendor relationships and may represent the HTR function in enterprise initiatives. By combining deep operational expertise with strong stakeholder partnership and a strategic perspective this role ensures the reliability scalability and compliance of HR service delivery across the employee lifecycle. Their work directly enables organizational and people strategy by advancing operational excellence and fostering a high-quality employee and manager experience.

** This is a hybrid role (3 days/week in the office) and will be based in Overland Park KS. **

Job Responsibilities:

• Supports coordination of enterprise HR programs including severance administration M&A workforce activity and other special projects maintaining cross-functional visibility managing milestones and ensuring teams have the information needed for successful execution; leverages Workday Extend to support program operations and data management.
• Leads the development implementation and ongoing lifecycle management of complex HR operational programs within the assigned HTR function which may include payroll processing HR data management or employee and manager inquiry resolution applying advanced subject matter expertise to ensure programs are compliant effective and aligned with organizational objectives
• Serves as a functional authority and primary escalation point for complex sensitive or high-risk operational matters interpreting HR policy employment law and regulatory requirements to deliver authoritative guidance and well-reasoned determinations that balance employee needs legal obligations and organizational risk
• Leverage deep Workday HCM expertise to administer and govern global HR data throughout the employee lifecycle ensuring data accuracy regulatory compliance and seamless system operations. Execute and validate complex Workday transactions including EIBs organizational restructures international updates and large-scale workforce changes while serving as the senior point of contact for advanced Workday support issue resolution and system guidance.
• Conducts operational assessments to identify risks gaps and systemic issues within the assigned function develops data-driven recommendations and leads the design and implementation of process improvements and controls that enhance compliance efficiency and scalability
• Represents the HTR function in enterprise initiatives such as system implementations organizational changes international expansions and compensation programs serving as a subject matter expert who evaluates configurations validates data performs testing and ensures operational requirements are reflected in project outcomes
• Builds and sustains trusted partnerships with cross-functional stakeholders including Legal Finance HR Centers of Excellence and senior business leaders to align program strategy resolve complex escalations coordinate workstreams and advance shared organizational goals
• Develops and delivers training communications and standard operating procedures for HR teams managers and operational partners to advance functional knowledge support program adoption and maintain consistent and compliant service delivery

Education and Work Experience:

• Bachelors Degree OR combination of education and experience deemed equivalent (Required)
• 5-7 years of progressive experience in HR operations program management or a related field with demonstrated expertise in one or more HTR functions (Required)

Knowledge Skills and Abilities:

• HR Operations & Systems: Advanced knowledge of HR processes and systems such as Workday (HCM Extend and Workday Security)Kronos/UKG or case management platforms with the ability to serve as a functional authority evaluate system configurations and guide resolution of complex operational issues. (Required)
• Workday Extend: Experience with Workday Extend is a plus. Candidates with deep hands-on Workday HCM knowledge who are eager to develop Extend proficiency will be considered as the platform shares significant overlap with core Workday functionality. (Preferred)
• Subject Matter Expertise: Deep expertise in one or more HTR functions including applicable laws regulations and company policy with the ability to interpret complex situations provide authoritative guidance and represent the function in enterprise programs and initiatives. (Required)
• Program Management: Demonstrated ability to lead complex program development implementation and lifecycle management across multiple workstreams ensuring alignment with organizational objectives and sustained program effectiveness. (Required)
• Data Analysis: Advanced proficiency in analyzing operational data compliance metrics and audit results to identify trends assess organizational risk and develop actionable recommendations that drive program and process improvement. (Required)
• Problem Solving: Demonstrated ability to independently evaluate complex ambiguous or sensitive situations synthesize information conduct root cause analysis and develop well-reasoned solutions with broad operational or organizational impact. (Required)
• Communication: Exceptional verbal and written communication skills including the ability to translate complex HR regulatory and operational concepts for varied audiences deliver effective training and presentations and influence decisions at a senior level. (Required)
• Stakeholder Management: Ability to build and sustain trusted working relationships with cross-functional partners and senior business leaders aligning priorities coordinating workstreams and serving as a credible advisor across organizational levels. (Required)
• Compliance and Accountability: Comprehensive understanding of employment law HR regulatory requirements and internal governance standards with demonstrated accountability for program-level compliance and the ability to lead compliance initiatives and audits. (Required)
• Process Improvement: Proven experience leading process improvement and optimization efforts including operational assessment workflow redesign controls development and change management using structured methodologies such as LEAN or Six Sigma. (Required)
• Change Management: Ability to assess organizational impact develop change management plans and communicate program changes effectively to ensure successful adoption across HR and business teams. (Required)
• Microsoft Excel: Advanced proficiency in Excel including complex formulas pivot tables and data modeling for operational reporting compliance monitoring and decision support. (Required)
• Lean Six Sigma: Working knowledge of LEAN or continuous improvement methodologies with demonstrated ability to apply them to HR operational workflows to drive efficiency accuracy and scalability. (Required)
• Customer Focus Committed to delivering a high-quality employee and manager experience balancing operational rigor and compliance with a service-oriented approach that reflects T-Mobiles values. (Required)
• Emotional Intelligence Applies emotional intelligence when navigating sensitive or complex HR matters and building trust with employees managers and cross-functional partners at all levels of the organization. (Required)
• Work Independently: Operates with a high degree of autonomy self-direction and ownership consistently delivering quality program and operational outcomes with minimal supervision in a complex environment. (Required)

Licenses and Certifications:

• Professional in Human Resources (PHR) (Preferred)
• Senior Professional in Human Resources (SPHR) (Preferred)
• Certified Payroll Professional (CPP) (Preferred)
• Certified Disability Management Specialist (CDMS / CPDM) (Preferred)
• Project Management Professional (PMP) (Preferred)
• LEAN Six Sigma Certification (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $75300 - $135800

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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