Mortgage Servicing Representative

If you are ready to join a company that truly cares about its employees our members and our community then you have come to the right place!

As a Mortgage Servicing Representative youll be the go-to expert for members who have questions about their mortgage after closing. Whether youre helping a member understand their escrow account processing a loan payoff or resolving a complex servicing issue youll play a key role in delivering an exceptional member experience.

If you enjoy problem-solving building relationships and becoming the expert others rely on this could be the perfect opportunity for you.

What Youll Do

In this role youll:

• Serve as a trusted resource for members and internal teams on mortgage servicing questions
• Research and resolve complex mortgage-related inquiries with accuracy and care
• Assist members with loan payoffs payments escrow questions ARM notices and account maintenance
• Manage service requests and ensure timely compliant resolution
• Respond to member inquiries by phone and email
• Review mortgage statements reports and account information to ensure accuracy
• Prepare servicing-related documentation including subordination agreements and assumption inquiries
• Support payment processing activities and collaborate with internal teams to keep operations running smoothly
• Help maintain compliance with mortgage servicing regulations and investor requirements
• Contribute to continuous improvement by updating procedures and identifying opportunities to enhance the member experience

What Makes You Successful

Were looking for someone who:

• Enjoys helping people and providing exceptional service
• Has a knack for researching and solving problems
• Is organized and detail-oriented
• Can balance multiple priorities in a fast-paced environment
• Communicates clearly and professionally with both members and colleagues
• Thrives when learning new systems products and regulations

Qualifications

• High School Diploma or GED
• At least one year of mortgage servicing experience (or an equivalent combination of education and experience)
• Proficiency with Microsoft Office including Word and Excel
• Experience working with mortgage servicing systems and account management platforms is preferred

Work Schedule

Monday-Friday schedule with the opportunity to work a hybrid schedule (3 days onsite/2 days remote) after six months of onsite employment subject to business needs and performance.

Starting Compensation:$22.62 - $27.15/hr. plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law.

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