Mortgage Servicing Manager

Position: Mortgage Servicing Manager
Location: Fully Remote; Cleveland-area candidates preferred
Work Model: Fully Remote with preference for Cleveland-area candidates open to working in-office
Compensation: $110000$150000 base salary
Schedule: MondayFriday 9:00 AM5:00 PM Eastern
Benefits: Medical dental vision short-term disability long-term disability company-provided equipment for remote employees

A mortgage company is hiring a Mortgage Servicing Manager to help establish and oversee its residential mortgage servicing function. The company is preparing to apply for Fannie Mae and Freddie Mac servicing approval and needs an experienced servicing professional in place to support that process.

This person will work closely with company leadership and an outside resource assisting with approval and compliance requirements. The initial servicing portfolio will be small so this is a hands-on role for someone who is comfortable helping build the operation establish procedures and controls and personally handle servicing responsibilities as loans are added to the portfolio.

This is a strong opportunity for someone with broad residential servicing experience who understands the full servicing lifecycle and can help build a new function from the ground up.

Help establish the mortgage servicing operation including procedures workflows controls and reporting
Work with leadership and an outside resource to support the Fannie Mae and Freddie Mac servicing approval process
Identify operational compliance technology staffing and vendor resources needed to support servicing
Personally manage day-to-day servicing responsibilities while the portfolio is small
Oversee residential mortgage loans from boarding through payoff or transfer
Manage payment processing cashiering reconciliations and borrower account maintenance
Oversee escrow administration including taxes insurance analyses and disbursements
Handle borrower communications account inquiries complaints and servicing notices
Manage payoffs lien releases servicing transfers and related documentation
Support investor reporting remitting and reconciliation requirements
Monitor delinquent loans and coordinate collections loss mitigation foreclosure bankruptcy or other default-related activities as needed
Develop and maintain servicing policies procedures and internal controls
Help ensure compliance with federal state agency and investor servicing requirements
Prepare for audits reviews and quality-control testing
Help evaluate and implement servicing technology vendors and system workflows
Oversee train and support two servicing team members
Provide regular reporting and updates to leadership

Minimum of 5 years of residential mortgage servicing experience
Current servicing experience preferred
Broad hands-on experience across multiple areas of mortgage servicing
Strong understanding of the residential mortgage servicing lifecycle
Experience developing or implementing servicing procedures workflows or internal controls
Knowledge of loan boarding payment processing cashiering escrow administration payoffs lien releases borrower communication investor reporting and delinquency management
Working knowledge of mortgage servicing compliance requirements
Experience working with Fannie Mae or Freddie Mac servicing requirements strongly preferred
Previous experience supporting a servicing approval audit implementation or department buildout preferred
Experience with a mortgage servicing platform
MortgageFlex experience helpful but not required
Encompass experience preferred
Ability to work independently and identify what needs to be established without relying on an existing servicing infrastructure
Comfortable being both strategic and hands-on
Strong organizational communication and problem-solving skills
Prior supervisory or team leadership experience preferred
Cleveland-area candidates preferred