Monitoring & Event Management (MEM) Team Lead

Peraton is seeking an experienced Monitoring & Event Management (MEM) Team Leadthat will be responsible forthe 24x7x365 operations of the customer Enterprise Operations Center (EOC) full-stack monitoring of all infrastructure (servers network storage voice and endpoints) and event management processes that ensure P1 incidents are identified and notifications issued within 5 minutes. The ideal candidate manages the EOC team administers SolarWinds and other monitoring tools manages customer account access (25 named users) and maintainsoperational dashboards with sub-30-second refresh rates.

Day to Day Roles and Responsibilities:

• Lead and manage the EOC/MEM team providing technical direction shift scheduling and performance oversight for all monitoring engineers and operators.
• Manage24x7x365 EOC operations ensure continuous monitoring coverage shift handoff procedures and escalation management for all infrastructure events.
• AdministerSolarWinds(NPM SAM NTA NCM) manage monitoring configurations alert thresholds polling intervals (15-minute standard) and dashboard management.
• EnsureP1 incident notification within 5 minutesof detection manage alert routing on-call escalation procedures and notification workflows.
• Managefull-stack monitoringcoverage servers (Windows Linux Unix Mainframe) network (routers switches firewalls) storage voice and endpoints.
• Managethe customer account accessfor 25 named SolarWinds users provision accounts manage permissions and conduct quarterly access reviews.
• Maintainoperational dashboardswith sub-30-second refresh rates design build andmaintaindashboards for FDIC leadership and operations teams.
• Coordinateevent management manage event correlation noise reduction and alert suppression to minimize false positives and alert fatigue.
• Coordinate with all service tower leads to ensure monitoring coverage for new systems changes and decommissions.
• LeadP1 incident bridge calls serve as the EOC representative on major incident calls providing real-time monitoring data and impact assessment.
• Produce weekly/monthly EOC performance reportsmonitoringcoverage metrics and P1 incident trend analyses.
• Drivemonitoring tool improvements evaluate new monitoring capabilities integrateadditionaldata sources and expand coverage.

Work Location: Must be on-site at the Primary Data Center located in Northern Virginia

Basic Qualifications:

• Minimum 10 years management experience
• Minimum8 yearsof IT monitoring and event management experience in a large enterprise environment.
• Minimum 3 years in an IT outsourcing or managed-services environment.
• ITIL v3 Foundation certified
• Must be a U.S. Citizen; must have the ability to obtain and maintain a Public Trust clearance.

Preferred Qualifications:

• ITIL 4 Foundation certification
• SolarWinds Certified Professional (SCP)or equivalent SolarWinds certification.
• Experience withSplunkor equivalent SIEM/log management platform for event correlation.
• Familiarity withAIOps platforms(MoogsoftBigPanda ServiceNow Event Management) for intelligent event correlation.
• Experience withServiceNow Event Managementintegration with monitoring tools.
• Knowledge ofSNMP WMI NetFlow/sFlow and syslogmonitoring protocols.
• Prior federal government EOC/NOC experience (FISMA NIST SP 800-53).
• Experience withGrafana Kibana or similardashboard platforms.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.