Model BusserFood Runner, Altair

AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity innovation and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Model Busser/Food Runner Altair is responsible for ensuring excellent guest service standards are met while staying in compliance with and enforcing all applicable SNHD requirements. The ideal candidate has experience in a fast-paced high-energy environment and is passionate about providing polished attentive service in a luxurious and upscale lounge setting. The Model Busser/Food Runner should have an extensive knowledge of health code elevated customer service and the importance of maintaining exceptional presentation standards. The Model Busser/Food Runner is responsible for supporting the bar and front-of-house team while helping create a seamless refined and memorable guest experience and upholding the highest of AREA15 and Altairs standards at all times.

RESPONSIBILITIES AND DUTIES:

• Clear clean and reset tables promptly to maintain Altairs elevated presentation standards
• Deliver food and beverage orders accurately and promptly from kitchen/bar to guest tables
• Support FOH team members with table maintenance restocking and guest needs throughout service
• Maintain cleanliness of dining and lounge areas including floors surfaces and service stations
• Communicate proactively with kitchen bar and floor staff to ensure smooth service flow
• Assist with setup and breakdown of the venue for service and events
• Pose for pictures in uniform or designated (logo) apparel for promotional activities.
• Participate and dress up in costumes for events movie showings and/or themed parties.
• Participate and appear in marketing publicity or media materials.
• Assist with general service as assigned. Inspect and maintain assigned area. Support and maintain bartenders with a stocked bar or service well.
• Adhere to company specific safety policies at all times.
• Communicate food orders or changes to chef and staff throughout shift.
• Consistently delivers exceptional service to every visitor while interacting in a professional manner maintaining dialogue with all visitors while upholding a warm positive and friendly persona always.
• Set up the venue for full operation ensure all supplies product and tools are fully ready for operations.
• Must communicate effectively with all levels of employees and visitors. Ability to stay organized handle various projects at one time follow up and make accurate decisions.
• Use the equipment such as a bar cart or a hand pallet jack to lift and transport items such as kegs garbage ice and pallets that could weight up to 400 lbs. or more during the shift
• Inspect and maintain assigned area including taking count for inventory restock necessary product and supplies.
• Sort bottles and break down cardboard for recycling.
• Maintain a clean and hygienic workstation in accordance with SNHD standards.
• Provide an accurate inventory count of product prior and at the end of every shift.
• Requires the ability to follow instructions and work within a team environment.
• Initiate and maintain an upbeat environment on a consistent basis.
• Flexibility to perform other job-related tasks also must complete other duties as deemed necessary by management.
• Must be self-motivated and willing to learn.
• Be a brand advocate by providing visitors with accurate information regarding our venues menus and pricing.
• Monitor potentially intoxicated and/or disruptive guests and promptly bring to a managers attention.
• Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude.
• Maintain a professional neat and well-groomed appearance adhering to Company standards.
• Ability to maintain composure and stay focused. Ability to maintain a high level of integrity.
• Demonstrate ART! (AREA15s service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Work various shifts including nights weekends and holidays.
• Perform other work-related duties as assigned.