Mobile Service Technician

If youre looking for a career where your work is appreciated and theres real room to grow apply at Smith Auto Family! Were a family-run dealership group with a positive team-first atmosphere and excellent benefits. As a Ford Mobile Service Technician youll drive your own fully equipped service truck and bring the dealership directly to our customers meeting them at their home workplace or fleet location and delivering an experience that keeps them coming back. Wed love to meet you!

Benefits

• Medical Dental & Vision Insurance
• Competitive Pay
• 401k Plan Match
• Paid Vacation & Time Off
• Paid Holidays
• Work/Life Balance
• Growth Opportunities

Responsibilities

• Perform work specified on the repair order with efficiency and in accordance with dealership and Mobile Service standards
• Travel to customer homes workplaces and fleet locations to deliver maintenance and repair services on-site
• Greet every customer professionally and make them feel confident their vehicle is in good hands you are the face of the dealership at each stop
• Operate stock and maintain your assigned service truck keeping equipment parts and tools organized and ready for each call
• Test-drive vehicles and test components and systems using diagnostic tools and special service equipment
• Diagnose maintain and repair automotive systems suited to mobile service including electrical steering suspension brakes air conditioning batteries and routine maintenance
• Explain work clearly to customers in plain friendly terms and communicate directly with the Service Advisor so customers are informed if any additional service is needed including an estimate of the time required for added repairs
• Execute warranty repairs to manufacturer specifications
• Leave every customer location clean organized and with a positive impression of Smith Auto Family

Qualifications

• 2 years of Service Technician experience preferred
• High school diploma or equivalent; ASE Certification required
• B level qualifications including Diagnostic and Electrical
• Dexterity requiring a steady hand and excellent hand-eye coordination
• Mechanical and troubleshooting skills and the ability to operate electronic diagnostic equipment
• Comfortable working independently and managing your own schedule in the field
• Excellent customer service skills friendly patient and able to build trust face-to-face along with basic computer competencies
• Positive friendly attitude along with an eagerness to improve
• Enjoy working in a dynamic on-the-go environment and interacting with customers throughout the day
• Teammate with the ability to collaborate effectively with advisors and shop staff
• Ability to learn new technology repair and service procedures and specifications
• Valid drivers license and clean driving record (required this is a driving role)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.