Mobile Resilience & Program Operations Coordinator

JOB PURPOSE:

The CBP Workforce Wellness Program is seeking an experienced and highly organized Mobile Resilience & Program Operations Coordinator. This multifaceted role is responsible for the overall operation care and maintenance of the Endeavors Mobile Support Vehicle ensuring the safe transportation of staff and seamless facilitation of specialized on-board wellness equipment. Beyond fleet logistics the coordinator plays a vital role in program delivery by collaborating with intake specialists to support client onboarding ensuring strict compliance with regulatory and confidentiality standards. While extended periods of travel and mobile deployments are core to this role the coordinator also provides essential logistics facility and backup administrative support to ensure the efficient operation of the wellness program. The ideal candidate possesses exceptional driving skills with a clean driving record a strong commitment to safety and the flexibility to seamlessly shift from hands-on vehicle operations to client-facing and administrative support. The role also ensures compliance with all applicable federal state and local regulations while maintaining a clean sanitized and well-maintained vehicle environment.

ESSENTIAL JOB RESPONSIBILITIES:

• Coordinate Mobile Readiness Unit operations schedules travel calendars and transportation logistics with community partners and stakeholders.
• Develop maintain and implement operating standards and procedures for the Mobile Support Vehicle.
• Provide safe secure and supervised transportation for staff and program equipment to designated locations including CBP offices ports-of-entry Border Patrol stations and other assigned destinations.
• Maintain professionalism and composure in stressful driving situations and comply with all transportation safety requirements including passenger van safety training.
• Conduct and document daily safety inspections ensuring all vehicle safety checklists are completed prior to operation.
• Coordinate and monitor daily monthly and annual vehicle maintenance requirements ensuring the vehicle is kept clean sanitized and well-maintained and promptly report mechanical concerns to leadership.
• Research identify and obtain quotes from vendors for maintenance repairs and fleet-related services.
• Maintain accurate transportation records including travel logs mileage reports vehicle inspections maintenance documentation and shift hours.
• Operate troubleshoot and maintain Mobile Readiness Unit specialized wellness equipment including the wellness chair hypnogogic light therapy device and other wellness tools.
• Support wellness room operations outreach events facility tours and special projects including assisting with the loading unloading and set-up of equipment office supplies and program materials.
• Utilize communication equipment including radios cell phones and other assigned devices to support real-time operations and transportation needs.
• Conduct client intakes and collaborates closely with Intake Coordinator to support the onboarding processes and improve operational efficiency.
• Maintain electronic and paper filing systems including SharePoint Concur and other agency databases ensuring strict compliance with confidentiality requirements and regulations.
• Prepare update and distribute reports correspondence incident documentation and operational records in accordance with agency policies.
• Coordinate travel arrangements expense reporting reimbursement documentation and program logistics.
• Provide consistent communication with supervisors regarding transportation needs operational concerns vehicle issues and sudden changes in travel plans.
• Participate in scheduled meetings training activities operational planning and team decision-making processes.
• Provide backup administrative and front desk support as needed including answering phones welcoming visitors or assisting with daily office functions during peak time or staff absences.
• Manage office equipment maintenance and assist with shipping receiving and distribution of materials and supplies.
• Ensure compliance with all agency policies confidentiality requirements and applicable federal state and local regulations.
• Assist with overall facility operations and perform other program support functions as assigned to ensure a seamless workflow.
• Demonstrate Exceptional customer service in Everything you do by placing the child family Veteran or client first to support our mission to Empower people to build better lives for themselves their families and their communities.

ESSENTIAL QUALIFICATIONS:

EDUCATION: High School Diploma or GED required. Associate or Bachelors Degree in business administration or relative field preferred.

EXPERIENCE: 3 to 5 years of experience in facilitating transportation within programs. Experience with commercial transportation or fleets is preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employers sole discretion.

LICENSES: Drivers License with clear driving record and must be able to pass a government background check investigation.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Eligible to receive pass and maintain security investigation background check. Must be a U.S. citizen or a Lawful Permanent Resident. Pass a criminal history screen including state and local child protection agency registries; Obtain a clearance for a government issued Personal Identity Verification (PIV) card; Ability to work independently and exercise a high level of confidentiality;

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.

Endeavors alsoprovidesreasonable accommodation to qualified individuals with disabilities or based on asincerely heldreligious beliefin accordance withapplicable laws. If you need to inquire aboutan accommodation or needassistancewith completing the application processplease emailor speak with your recruiter.

Endeavorsisdedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at. If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.