Mobile Asset Analyst

Contract Length: 12 months
Location: New York City NY
Work Setup: On-site

Join a dynamic IT organization as a Mobile Asset Analyst supporting the full lifecycle of enterprise mobile devices. This role manages mobile asset inventory procurement deployment ServiceNow records end-user support and security compliance while ensuring devices are accurately tracked from acquisition through retirement.

Mobile Asset Analyst Responsibilities

• Maintain accurate inventory of smartphones tablets laptops and related mobile assets using ServiceNow and Mobile Device Management (MDM) systems.

• Track device assignments ownership deployment status and location while resolving inventory discrepancies.

• Coordinate device provisioning configuration imaging and MDM enrollment before deployment.

• Manage the complete IT asset lifecycle including procurement upgrades warranties refreshes data wiping and secure disposal.

• Maintain ServiceNow asset records and develop reports dashboards and queries covering utilization costs fleet composition and compliance.

• Process mobile device incidents and service requests troubleshooting configuration connectivity and technical issues.

• Monitor security compliance and support lost/stolen device procedures remote wipes and device deactivation.

Mobile Asset Analyst Qualifications

Critical Qualifications

• High school diploma/GED or equivalent combination of education and experience.

• 23 years of experience in mobile device management IT asset management or a related technical field.

• Proficiency with ServiceNow or comparable ITSM/asset management platforms.

• Knowledge of iOS Android MDM systems and device lifecycle management.

• Understanding of IT security principles data protection and compliance requirements.

• Strong organizational problem-solving multitasking and communication skills.

Additional Strengths

• Experience managing large-scale device inventories and simultaneous deployments.

• Strong customer-service skills and ability to provide clear technical guidance.

• Experience documenting procedures and communicating with IT teams end users and vendors.

The Mobile Asset Analyst must be able to work on-site sit for extended periods and lift/carry equipment weighing up to 20 pounds. This opportunity is ideal for a detail-oriented Mobile Asset Analyst with strong ServiceNow ITAM MDM technical support and mobile