MMC Now LPK Patient Experience Associate Full Time

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC) compassion meets innovation and teamwork fuels success! As a physician-owned multi-specialty clinic weve proudly served Middle Tennessee for decades. With 20 specialties under one roof weve built a supportive collaborative environment where professionals thrive and patients feel cared We Do: Our team is growing and were looking for a skilled professional to join us! Youll play an important role in providing excellent care supporting patients through meaningful moments and working alongside a supportive team. At MMC your expertise matters your voice is valued and your career has room to grow. Ready to make an impact Wed love to meet you!Why Youll Love Working Here: Were committed to supporting your success inside and outside of work with a benefits package that includes medical dental and vision insurance life and disability coverage FSA & HSA options a 401(k) with company match gym membership reimbursement wellness programs and SummaryThe Patient Experience Associate provides front-line support to patients and care teams by delivering exceptional customer service and performing a variety of administrative and clerical functions. This role supports the full patient journey including check-in scheduling and check-out activities while ensuring an efficient accurate and positive patient experience through teamwork and adherence to organizational ResponsibilitiesGreet patients visitors and incoming calls in a courteous professional and timely manner while serving as a positive representative of the organizationProvide prompt efficient and compassionate service to ensure an exceptional patient experienceSchedule confirm reschedule and coordinate patient appointments while maintaining accurate provider schedulesUtilize electronic intake tools and assist patients with check-in and onboarding processesScreen and route calls messages and inquiries to appropriate staff in a timely mannerCollect and verify demographic insurance and referral information to ensure accurate registration and billingPrepare and process patient forms visit documentation and related administrative materialsCollect co-payments deductibles and outstanding balances and accurately process payments receipts and daily depositsMaintain proper cash handling procedures and balance transactions dailySupport daily clinic operations through administrative tasks email communication and general office upkeepCollaborate effectively with clinical and non-clinical staff to ensure efficient patient flow and operationsAdhere to all HIPAA OSHA and organizational policies while demonstrating flexibility and a team-based approach to careEducation & ExperienceHigh School diploma or equivalent healthcare or customer service experience preferredSkills & CompetenciesStrong customer service and interpersonal skillsEffective communication with patients providers and team membersAbility to manage multiple tasks and prioritize in a fast-paced environmentProfessional compassionate and detail-oriented approach to workAbility to remain calm and effective under pressureProficiency with computer systems and office technologyWorking ConditionsWork is performed in a clinical office setting involving frequent interaction with patients in person and by phone. The role may include prolonged sitting standing walking and occasional lifting (up to 30 pounds) as well as exposure to typical healthcare job description outlines the general nature and responsibilities of the role and is not an exhaustive list of duties or requirements. Responsibilities may evolve based on organizational needs. Employment is contingent upon successful completion of a background check drug screening and compliance with health and immunization requirements (if applicable). This position requires strict adherence to confidentiality and data privacy standards. Employment is at-will and does not constitute a contract. We are an Equal Opportunity Employer and do not discriminate based on any protected characteristic.