Mitigation Job File Coordinator

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

• Maintain clear professional and timely communication with customers insurance representatives Project Managers and other project stakeholders.
• Monitor active mitigation projects daily including job status work-in-progress documentation requirements and outstanding action items.
• Create and update preliminary estimates using industry-specific estimating software subject to Project Manager review and approval.
• Review job-site documentation for accuracy and completeness including photographs notes forms equipment records moisture documentation authorizations and supporting documents.
• Identify missing or incomplete documentation and follow up with Project Managers and field personnel.
• Maintain accurate and current job information within the companys project-management systems.
• Assist with estimate submission invoicing payment follow-up and insurance documentation.
• Work closely with assigned Project Managers to ensure every job file is properly documented from initial intake through final billing and closure.
• Provide customers with regular updates and help resolve routine questions or documentation requests.
• Collaborate with accounting production reconstruction and other departments as needed.
• Maintain the confidentiality of customer insurance financial and company information.
• Perform other administrative and project-coordination duties as assigned.

• High school diploma or GED required.
• At least one year of customer service administrative project-coordination or office experience preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize responsibilities and manage multiple active files and deadlines.
• Strong follow-through and ability to work effectively with limited supervision.
• Proficiency with computers email Microsoft Office and web-based business applications.
• Experience with insurance claims restoration construction property management or estimating software is helpful but not required.
• Ability to learn company systems procedures and industry terminology.
• Ability to successfully complete a background check subject to applicable law.

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.