Mission Services Coordinator
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Job Summary
SUMMARY:The Mission Services Coordinator manages staff and implements all activities pertaining to the Community Connects community-based partnerships and virtual services.
ESSENTIAL DUTIES AND RESPONSIBILITIES: In addition to preforming the duties direct reports as needed the Coordinator duties include the following:
- Promote the general goals and objectives of the Heart of Texas Goodwill Industries.
- Responsible for developing mentoring and coaching direct reports in the areas of program participant/customer service program expectations and compliance.
- Present information about Goodwill Initiatives and Mission Services programs to the public community agencies and employers.
- Maintain positive working relationships with all community assets (educational institutions government entities non-profit organizations faith-based organizations etc.).
- Maintain liaisons with referring agencies to ensure they are receiving the services requested and most appropriate.
- Coordinate and schedule all classes and services provided in Mission Facilities partnership locations and the mobile unit.
- Coordinate and schedule room rental reservations for all Community Connects.
- Perform evaluations of all Mission Service Facilities the Virtual Services Site and training/class curriculum and staff.
- Assist in the creation and/or modification of curriculum.
- Responsible for the security/maintenance of all equipment assigned to Mission Facilities and mobile unit.
- Maintain adequate materials supplies and equipment to support the professional delivery of all programs and services provided in Mission Facilities and external partnerships.
- Attended local community initiative group meetings as needed and report on discussions and information gathered to the Mission Services team.
- Administer frequent data entry forms and service documentation audits.
- Prepare and submit monthly reports to the Mission Services Director as needed.
- Evaluate surveys and feedback forms from participants and other stakeholders.
- Administer disciplinary and celebratory actions for participants and complete any required documentation as needed.
- Maintain adequate materials supplies and equipment to support the professional delivery of all services and programs activities.
- Update invoices and billings procedures to maintain fee structures of associated facility rentals and fee-for-service activities.
- Perform monthly audit program billing documentation to ensure compliance to contract standards.
- Review revenue and expenditures reports to ensure proper distribution of funds and expenses within assigned programs/services.
- Perform other duties as assigned.
Leadership Competencies:
Leadership Competency | Team Departmental Corporate Leader |
OUR TEAM | |
Emotional Maturity and Respect | Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism honor and dignity. |
Integrity | Manages ethically. Develops and implements processes that are consistently executed with fairness and equity. |
Capacity for Change and Innovation | Serves as principal liaison to manage change. |
Interpersonal Skills | Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience. |
Commitment to Development and Empowerment of Self and Others | Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential. |
OUR COMMUNITY | |
Commitment to Goodwills Mission Vision and Values | Manages operations in accordance with Goodwills Mission Vision and Values. Reinforces Goodwills Mission Vision and Values with staff and the community. |
Commitment to Diversity Equity and Inclusion | Champions inclusion activities strategies and initiatives. Executes inclusion strategies. |
Community and Service | Effectively communicates the benefits and impact of Goodwills services to stakeholders. |
OUR GROWTH | |
Commitment to Excellence and Customer Service | Encourages staff accountability for meeting goals and producing high-quality results. |
Business Acumen | Accurately interprets data policies and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures. |
Stewardship and Accountability | Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management. |
Qualifications
Qualification Requirements:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Must pass a drug screen. A criminal background check is required. A drivers license check is required. Must show proof of current drivers license and minimum auto liability insurance coverage.
Minimum Skills:
- Proven leadership and management skills.
- Excellent communication skills.
- Excellent organizational skills and attention to detail.
- Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.
- Excellent project coordination skills and the ability to think strategically.
- Demonstrated ability to create and maintain working relationships within a collaborative team environment.
- Strong customer service skills and the ability to work effectively with a variety of individuals and personalities both internally (employees and staff) and externally (the media businesses community partners etc.)
- Demonstrated ability to problem solve and make effective decisions both strategically and creatively.
- Proficiency in completing assignments independently on time and within budget.
- Ability to multi-task prioritize and thrive in fast-paced consistently changing environment.
- Ability to uphold high standards of confidentiality ethics and integrity.
- Demonstrated ability to motivate train and supervise employees.
- Proficient with Microsoft Office Suite G-Suite or related software.
Education and/or Experience Technical Skills:
A minimum of a Bachelors Degree in social services psychology non-profit leadership education or similar; combination of education and appropriate experience may be considered. A minimum of three years experience in providing training and instruction to large groups as well as one-on-one.
Certificates Licenses Registrations:
Must maintain a valid drivers license and a driving record acceptable to Goodwills liability insurance provider.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the noise level in the work environment ranges from quiet to very noisy.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequently required to communicate
- The job requires using a computer.
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunities in accordance with federal law. Employment discrimination against employees and applicants due to race color religion sex (including sexual harassment) national origin disability age (40 years old or more) military status or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities upon request.
Heart of Texas Goodwill managers andemployees will comply with federal law. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the Heart of Texas Goodwills Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations contact the Compliance Officer via one of the following methods: (mail) 1700 S. New Road Waco TX 76711; (email); (phone) ext. 450.
Required Experience:
IC
