Mission Engineer Baltimore
Job Location:
Baltimore, MD - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
This isnt a relationship management role. Its an ownership role. Sharp. Adaptable. Unstoppable.
You wont wait to be asked. Youll identify whats broken before it becomes a problem build solutions that didnt exist yesterday and earn the kind of trust that makes you indispensable to the agency and to Axon.
In this embedded role you are the primary owner of customer outcomes within a strategic account accountable for the full lifecycle of Axons ecosystem. You combine deep technical expertise builder instinct operational leadership and executive presence to help agencies transform how they operate not just adopt software. You embed for the long haul: opening the laptop onsite shipping on Axons stack holding the room when it matters and iterating on what you build until it sticks in production.
Success is measured by the agencys operational outcomes and working solutions in production not product health not activity not slideware.
This role is intentionally undefined in the day-to-day. Priorities shift with agency mission tempo operational crises and emerging opportunities. If you need a fixed playbook to succeed this isnt the role for you.
Building is the job. You will use Axons platform AI Era agents workflows integrations and data tools to design build and ship new capabilities on site. You own outcomes end to end across deployment adoption optimization and ongoing success as the accountable owner not a coordinator of other teams work.
- Discover agency problems onsite and translate them into buildable compliant solutions tied to mission outcomes
- Design and ship working tools on Axons platform: AI agents workflows automations integrations and data pipelines built and tested with real users and real data
- Build with Axon products not around them configure integrate and extend DEMS Fusus AI Era Records and related systems in the agency environment
- Iterate in the field until adoption sticks then document patterns for reuse across accounts
- Apply responsible innovation guardrails CJIS evidence integrity privacy in every build. Ship working software not slideware
- Troubleshoot onsite and coordinate root-cause resolution across Product Engineering Support and Services when builds or integrations break
- Build and deploy AI-powered workflows (agents prompts RAG evaluations) that solve defined agency problems not generic experimentation
- Drive hands-on adoption with the people who use what you build daily
- Measure whether changes stick usage workflow impact mission outcomes and iterate when they dont
- Assess workflows onsite identify friction and mission impact and define what to build before you build it
- Move from reactive support to proactive outcome design arrive with hypotheses validate with command staff and operators then build to match
- Build trusted relationships with agency leadership and operational stakeholders; lead QBRs mission reviews and strategic planning
- Define success metrics and capture baselines before major deployments so impact is proven not assumed
- Capture customer insights workflow patterns and adoption barriers; share field intelligence with Product and Engineering to influence roadmap decisions
- Turn one-off builds into reusable playbooks and operational frameworks
- Identify expansion opportunities based on demonstrated impact; partner with Sales on long-term account strategy
- Maintain consistent onsite presence (approximately 3-4 days/week) closely connected to agency operations and evolving needs
- Track customer success metrics: time-to-first-production-use adoption depth by role and site workflow improvements and mission outcomes
- Support Sales Post-Sales onboarding and handoff establishing goals and accountability from day one
- Experience in customer-facing technical roles program management operational transformation or complex deployment environments (typically 8 years; varied experience welcome)
- Former law enforcement or military experience preferred not required
- Proven builder: you have shipped working automations agents workflows integrations or AI-enabled tools in customer environments configuring products writing integration logic and delivering production-ready solutions. Using AI to assist is expected; owning the build is required
- Comfort working across technical and operational domains: hardware software cloud AI-enabled technologies and integrated systems
- Strong communication with both technical teams and senior stakeholders including command staff in mission-critical environments
- Full ownership mentality in ambiguous fast-changing environments; ability to navigate competing priorities across Product Engineering Sales Support and Services
- Ability to obtain and maintain CJIS compliance and adhere to security standards
- Experience in public safety law enforcement corrections or other mission-critical operational environments
- Familiarity with Records Evidence digital workflows AI-enabled platforms or integrated public safety ecosystems
- Background in forward-deployed engineering solutions architecture or operational transformation at scale
We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role we encourage you to apply.
This role is for builders who earn trust in the room not for those looking for a predictable schedule or narrowly defined responsibilities. Every week looks different. Thats the job.
Benefits that Benefit You
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical dental and vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- And yes we have snacks in our offices
Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit Pay Range
$127500 - $204000 USD
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.
Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process including training equipment or background checks. We do not make job offers via text message WhatsApp or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @ or if you are asked for sensitive personal information (bank details Social Security Number) prematurely please ignore the message and report it to .
Required Experience:
IC
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
