Mission Critical Quality Engineer

Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

We are seeking a highly skilled Mission Critical Customer Quality Engineerto join our this role you will be responsible for delivering exceptional customer support driving customer satisfaction and leading proactive quality management efforts for our most critical customers and applications. The ideal candidate will bring strong knowledge of quality systems and control processes excellent problem-solving capabilities and effective communication skills to work cross-functionally resolve issues efficiently and ensure customer expectations are consistently met or exceeded.

Responsibilities:

• Develop a strong understanding of equipment performance Critical To Quality (CTQ) elements and provide key functional elements that drive the customer experience.
• Facilitate and complete Root Cause Analysis work across multiple functions to ensure corrections can be made to improve component reliability and product performance.
• Utilize various tools to evaluate the effectiveness of our Mission Critical function including Gemba management reviews internal audits product audits feedback from internal and external customers warranty data and traceability etc.
• Work well with colleagues and produce results within a fast-paced and high-pressure atmosphere. Combine strong attention to detail with an orientation towards results/execution.
• Create maintain and report daily weekly and/or monthly KPIs
• Capable of using inspection tools and knowledgeable with manufacturing processes.
• Able to manage multiple initiatives simultaneously; able to engage cross functional team as needed
• Facilitate supplier reliability and improvements back to new product and project introduction launch phases.
• Solid interpersonal skills with the ability to influence and motivate associates and to interact with various departments throughout the organization
• Team oriented proactive with a hands-on collaborative approach in implementing and maintaining operating disciplines while leveraging Quality & Lean methodologies
• Problem solving techniques process improvement tools statistical and sampling techniques SPC process capability traceability control points
• Project management and planning tools measuring and monitoring of project activities and project documentation. Proficiency in information technology systems utilized in Quality Management Systems and process
• Serve as the primary point of contact for managing all elements of customer service related to our manufacturing operations.
• Investigate and resolve customer complaints and non-conformity issues in a timely manner implementing corrective and preventive actions as necessary.
• Provide enhanced post sale support including root cause analysis of all key customer equipment purchases.
• Act as primary liaison for customer site visits to the manufacturing plant.
• Conduct regular quality assessments to identify and address potential process/product issues that may impact customer satisfaction.
• Drive continuous improvements in quality systems processes and procedures to enhance customer satisfaction and minimize defects.
• Lead regular report outs to sales and quality teams regarding top issues and follow-up activities. This would include customer facing presentations as required
• Visit customer sites to conduct quality audits support customer teams in quality-related discussions and document findings in detailed reports that translate customer feedback and audit results into actionable improvement plans for the manufacturing plant.
• Knowledge of various quality system methodologies; CAR/8D 5 Whys Pareto Analysis DFMEA PFEMA PPAP APQP etc. is a must.

Qualifications:

• Bachelors degree in engineering or a related field preferred
• 3 years of experience in a Quality/Manufacturing Engineering role preferably with a focus on customer-specific requirements.
• Strong knowledge of quality management systems tools and techniques (e.g. ISO 9001 Six Sigma Lean Manufacturing).
• Excellent understanding of customer-specific quality standards and requirements.
• Proficient in quality assurance methodologies including failure mode and effects analysis (FMEA) root cause analysis and problem-solving techniques (e.g. 8D 5 Whys). Experience in collaborating with cross-functional teams and managing customer relationships.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills both written and verbal to effectively convey quality-related information to internal teams and external customers.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position tailored to a variety of factors. The actual compensation will depend on elements such as seniority merit geographic location education experience travel requirements and union designation. Our compensation range is generally based on the national average for the country. Additionally benefits may vary depending on the region business alignment union involvement and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6% plus an additional 2% core contribution up to 8% company contribution.
• Paid time off includes 15 vacation days 9 paid holidays 3 floating holidays sick leave and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.