Mill IT Support Analyst I

Mill IT Support Analyst IOglethorpe GAPay Rate: $93500 $110000Multiple factors including Individual experience skills and abilities will determine where an employee is ultimately placed in the pay Salaried Full-Time About The Role:The analyst supports multiple applications (60) that enable various unit operations in a Global Cellulose Fibers (GCF) mill. The hardware and applications supported enable operations 24x7x365. Support also includes Disaster Recovery for key mill processes. The role will perform updates and maintenance of Mill IT hardware and applications as directed. The analyst will also be responsible for: Intermediate hardware support across the mill environment and must have proficiency in troubleshooting hardware issues. The successful candidate will have knowledge of various operating systems and be able to install configure and maintain hardware in the manufacturing software support across the mill environment and will gain knowledge of the applications that support GCF mills. These applications include but are not limited to: OSIsoft PI GE Plant Applications MACT Reporting and other related oversight and management for order tracking technical certifications and warranty issues related to hardware. The successful candidate will also work with the Mill IT Manager to allocate and track software licensing at the local overall troubleshooting for all desktop infrastructure incidents that are escalated. The scope of the incidents include: Workstation Computers printers handheld devices smartphones and Enterprise infrastructure and business specific application LAN equipment Access Points WiFi RF racks wiring Vendor Management Manage the vendors used in infrastructure support at the facilities (escort for safety purposes).Performing troubleshooting for mill applications. The scope of these incidents include:Scripting for VBScript and Stored ProceduresDatabase Technologies - SQL Server Management Studio SQL queries ODBC and other database connectionsPlant Application Administration - Oversight of the Plant Model Hierarchy Variables Products Specifications and DisplaysPI Administration - Configuration and management of data flow across the firewall Configuration and management of AF analytics Support of PI Tag life-cycle and PI system data integrityProviding business and operational support for information technology solutions utilizing mill information systems and assets. There will be a focus on continuous improvement of paper production quality and manufacturing cost optimization. Supporting and implementing new and existing applications. Key customers include plant operators and supervisors technical and business groups and mill some supervision acting as liaison with other IT support groups facility management and vendors. Role may also participate in planning designing and implementing data communication infrastructure using IT standards. Coordinating several work efforts at a time while maintaining a high level of customer the continuous operation of a high uptime manufacturing environment and must be responsive to off-hour support with all mill safety policies and conduct themselves with a Safety Above All Else You: Knowledge Skills and Abilities Bachelors Degree in Information Technology or related field required or equivalent experience required 5 - 8 years of related Information Systems experience required Information Technology experience in a manufacturing environment preferred Mill IT Support Specialist experience preferred Strong analytical and problem-solving abilitiesDemonstrated competence to work:With little to no supervisionEffectively with all levels in the millTechnical Learning and the ability to stay current on the latest technological to provide technical guidance to less experienced personnelCommunication/Presentation skills Time Management Listening Ability to deal with ambiguity Customer Focus Drive for Results / Action Oriented Strong team player Self-motivated/Strong Work EthicAbout Global Cellulose Fibers (GCF):Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe high-quality pulp forms the basis for a wide range of applications like towel and tissue products diapers feminine care incontinence and other personal care products that promote health and addition our specialty pulp serves as a sustainable raw material used in construction materials paints coatings and more. GCF generated $2.8B in revenue in 2024 and has 3300 employees globally with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting GCF:Global Cellulose Fibers promotes employee well-being by providing safe caring and inclusive workplaces. We have team members all around the world with diverse backgrounds experiences and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected valued engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness creativity talents experiences and safety mindset to be a part of our increasingly inclusive and diverse Got You Covered:At Global Cellulose Fibers our employees are our most important asset and thats reflected in our benefits package that includes health welfare and retirement plans. We are proud to offer a variety of benefits to support our employees and their families including:Medical Dental Life insuranceFlexible Spending AccountsShort-term and Long-term Disability401(k) and Company-funded retirement contributionsPaid Time OffPhysical Location of Position: Flint River Mill2449 Stagecoach RdOglethorpe GA 31068Global Cellulose Fibers is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law. Global Cellulose Fibers complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact or .