Mid-Market Customer Success Manager

Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now were looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products new partnerships new content and a new category of AI technology. And as Overjet grows ridiculously fast so will you.

Simply put theres no better place to accelerate your career. Come join us!

The Role

Were looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjets software platform.

Responsibilities

• Managing Mid-Market accounts primarily working with dental office leadership and central office leadership

• Drive client success during the pilot phase ensuring Overjet wins out above our competition

• Execute the customer success strategy focusing on high touch points and relationship building with dental offices

• Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team including but not limited to expansion usage and up-sell

• Assist in improving processes around account setup implementation training and ongoing account review to minimize churn and support account expansion

• Plan account expansion initiatives and targeted campaigns for accounts with lower usage

• Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels

• Employ the total office concept ensuring every member of the dental office staff is engaged

Qualifications

• Bachelors degree or extensive experience

• 3 years of experience in customer success in B2B SaaS

• Previous experience with renewals expansions and up-sells

• Excellent communication and interpersonal skills

• Experience in Management Consulting preferred

• Excitement to learn about artificial intelligence insurance dentistry and technology

• Strong work ethic and hustle to achieve results in a high-growth startup environment required

Why Overjet

• Competitive Compensation and Equity

• Hybrid workplace that provides flexibility vibrant in-person workspaces and the ability to build strong connections across all of Overjet - regardless of location

• 401k plans with a matching program

• Medical Dental and Vision coverage: 99% employee premium covered 75% dependent premium covered

• Life and ADD Insurance

• 8 weeks Paid Parental Leave

• Optional HSA with Employer contribution

• Flexible Time Off and company paid holidays

• Annual Learning and Development Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet which combines the teamwork of meeting in person with the flexibility of working from anywhere.

Many of our positions are based in San Mateo New York City Boston and Salt Lake City. The Jetters who live in these geo-hubs come to the office on Tuesdays and Wednesdays while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjets Values

• Excellence: Aim Higher

• Velocity: Quickly Deliver Results

• Ownership: Go the Extra Mile

• Win-win: Care Deeply

Company Recognition

• Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US #1 in NYC #1 in San Francisco and #2 in Boston

• #4 on FastCompanyss Most Innovative Companies list in Healthcare for 2026

• Named one of the TIME Best Inventions of 2024

• Recognized inNewsweeksMost Loved Workplaces in America 2024

• Won the Dental Health category at theDigital Health Awards 2024 and2024 Best Places to Work by Built In

• Recognized as one of theTop Startups of 2023 by LinkedIn

• Included on the definitive2022 Forbes AI 50

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences. Even if you dont meet 100% of the qualifications for this job we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

Required Experience:

Manager