Mid-Market Account Manager, Services

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

Squares Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Mid-Market accounts within our Services vertical. This team partners with some of Squares most dynamic services-vertical sellers diverse businesses spanning sports & entertainment health & beauty home services and professional this role youll serve as a trusted advisor to services business owners and operators helping them evaluate their tech stack and scale using Squares ecosystem.

You Will

• Own and maintain relationships across a portfolio of 175 mid-market services sellers driving account expansion retention and satisfaction
• Consult with business owners and operators to uncover opportunities across payments business management and banking tools
• Retain and grow portfolio through use-case expansion cross-sell opportunities and customized seller onboarding experiences
• Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
• Act as the voice of the customer advocating for mid-market services seller needs with Product Engineering and Operations teams
• Negotiate contracts for use-case expansion and retention of your sellers
• Deliver white-glove client service ensuring resolution of seller issues
• Inform operations and program design for this segment at scale

You Have

• 5 years of experience in account management or sales ideally within SaaS payments or business management software
• Proven success growing and retaining a book of business
• Consistent over-performance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Experience in the services industry (sports & entertainment health & beauty home services and professional services) preferred but not required
• Technical solutioning skills including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills
• Creative strategic problem-solver who thrives in ambiguous environments
• Growth mindset empathetic collaborator and positive team player

Pay Transparency:

Block takes a market-based approach to pay and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. These ranges may be modified in the future. To find a locations zone designation please refer to this resource. If a location of interest is not listed please speak with a recruiter for additional information.

Zone A: ($135200 - $202800)

Zone B: ($125800 - $188600)

Zone C: ($119000 - $178400)

Zone D: ($108200 - $162200)