Mid-Market Account Manager

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

Squares Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Mid-Market accounts within our Retail vertical. This team partners with some of Squares most dynamic retail sellers diverse businesses spanning specialty retail home goods health & beauty retail and food & beverage this role youll serve as a trusted advisor to retail business owners and operators helping them evaluate their tech stack and scale using Squares ecosystem.

You Will

• Own and maintain relationships across a portfolio of 175 mid-market retail sellers driving account expansion retention and satisfaction
• Consult with business owners and operators to uncover opportunities across payments business management and banking tools
• Retain and grow portfolio through use-case expansion cross-sell opportunities and customized seller onboarding experiences
• Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
• Act as the voice of the customer advocating for mid-market seller needs with Product Engineering and Operations teams
• Negotiate contracts for use-case expansion and retention of your sellers
• Deliver white-glove client service ensuring resolution of seller issues
• Inform operations and program design for this segment at scale

You Have

• 5 years of experience in account management or sales ideally within SaaS payments or POS technology
• Proven success growing and retaining a book of business
• Consistent over-performance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Experience in the retail industry preferred but not required
• Technical solutioning skills including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills
• Creative strategic problem-solver who thrives in ambiguous environments
• Growth mindset empathetic collaborator and positive team player

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.