Mid Market Account Manager

EdenredBenefits is hiring a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients.

This role will manage approximately 50 mid-market accounts and serve as the primary strategic point of contact post-sale. The incumbent willbe responsible fordriving long-term retentionidentifyinggrowth opportunities and ensuring clients feel heard supported and understood.

This is a ground-floor role. WhileEdenredhas made meaningful investments in leadership Client Success Client Support Product and Marketing many of the processes tools and playbooks that support Account Management are still evolving. This role will play an active part in defining how mid-market account managementoperateswithin the Benefits business.

Success in this role requires a strong Account Manager mindset comfort with ambiguity a high degree of ownership and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shapeone.

Essential Functions: Duties and Responsibilities

• Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.

• Drive retention renewals and account growth through proactive client management risk identification and strategic renewal planning.

• Build strong relationships with HR Total Rewards Finance Operations and other client stakeholders.

• Identifyand pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.

• Lead commercial conversations including renewals pricing discussions contract terms and RFP participation when applicable.

• Partner with Client Success Support Product IT Operations and Marketing to resolve client issues manage escalations and improvethe clientexperience.

• Maintainaccurateaccount plans CRM updates pipeline visibility renewal tracking and forecasts.

• Help shape mid-market account management processes tools and best practices as the function continues to mature.

RequiredExperience Skills & Abilities:

Required:

• Proven experience in account management client success or a similar client-facing role supporting mid-market larger SMB or enterprise clients.

• Experienceparticipatingin or leading renewal processes commercial conversations or RFPs.

• Experienceidentifyingupsell or cross-sell opportunities across an existing client base.

• Strong stakeholder management skills with the ability to communicate clearly and confidently with both senior leaders and day-to-day client contacts.

• Demonstrated ability to manage complex multi-stakeholder relationships both externally and internally.

• High levelof ownership and accountability for client outcomes.

• Experienceoperatingin an unstructured or evolving environment where progress requires initiative judgment and adaptability.

• Strong analytical and problem-solving skills with asolutions-oriented mindset.

• Willingness to get into the details across client issues internal workflows renewals upsell opportunities and cross-functional initiatives when needed.

• Ability to manage a larger portfolio whilemaintainingstrong client engagement prioritization and commercial discipline.

Preferred:

• Experience in a growing or evolving organization where processes and playbookswerenot fully defined.

• Familiarity with commuter benefits employee benefits HR technology or related industries.
  

Education and Experience:

• High school diploma or equivalent.

• Aminimum ofthreeyears ofrelated experience.

• Equivalentcombination of education and experience will be considered.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able tolift upto 15 pounds at times

• Mustpossessthe physical and mental abilities to perform the tasks normally associated with an office position that involves standing sitting reaching manual dexterity tooperateoffice machines stooping bending to handle files and supplies and mobility to complete errands or deliveries

• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain