Mid-Level Video Conferencing and Multimedia Technician Sign on Bonus Potential

Mid-Level Video Conferencing and Multimedia Technician **Sign on Bonus Potential**

Company:

The Boeing Company

The Boeing Companys Specialized Infrastructure Operations Organization is currently seeking a Mid-Level Video Conferencing and Multimedia Technician to join the team in Berkeley MO.

The Conference Room Support Specialist provides direct computing networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and leads activities to meet executive needs while ensuring strong customer relations.

Position Responsibilities:

• Ensure premium Information Technology (IT) support to all levels of executives including staff

• Provide day-to-day operational support for Video Teleconference Center (VTC) systems (e.g. endpoint troubleshooting room audio video (AV) hardware codecs cameras microphones displays)

• Respond to help desk tickets and user requests for virtual meeting setup escalation and incident resolution

• Perform regular preventive maintenance testing and software/firmware updates on AV and VTC equipment

• Lead process improvements with internal and external partners to develop and execute integrated technologies

• Work with Executives to provide support of computing hardware and software services maintenance and general networking needs

• Inform customers of technology advancements as applicable

• Provide user training and quick reference guides for common VTC tasks and best practices

• Provide comprehensive computing and VTC support at customer meetings

• Perform the restoration of routine to complex computing service operations

• Provide comprehensive computing support in isolated environments from the desktops to the servers

• Provide broad range of basic systems and application support

• Provide technical support and assistance to customers whether on the phone or in person

BasicQualifications (Required Skills/Experience):

• Ability to obtain access to Special Access Programs (SAP)

• Active Security certification or the ability to obtain the certification within 6 months of your start date

• 3 years of experience with Audio Visual (AV) and Video Teleconference (VTC) components systems products and equipment

• 3 years of experience in performing system administration tasks on Windows and Linux hosts including installing security patches and making configuration changes to support security requirements

• 3 years of experience supporting computing in isolated environments for desktops and servers

• 3 years of experience with troubleshooting and repairing computing system hardware and software

• Willing to work flexible hours including on call support as needed (including weekends and holidays)

Preferred Qualifications (Desired Skills/Experience):

• Bachelors degree or equivalent work or military experience

• 3 years of experience in an IT environment as a team lead (preferably Operations)

• Experience with Customer Service

• Experience with the full range of Windows Server and Desktop Operating Systems (Server 2003-2016 Windows 7 and 10)

Conflict of Interest:

Successful candidates for this job must satisfy the Companys Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $95050 $129950

Potential signing bonus for eligible/qualified external candidates.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

This position offers relocation based on candidate eligibility.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.62 is required. U.S. Person includes U.S. Citizen U.S. National lawful permanent resident refugee or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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