Microsoft Teams Engineer- Mid Level

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

USAA is deploying Microsoft Teams to enhance collaboration across our enterprise and enable teammates to better serve our members. We are expanding Teams as a strategic platform for chat collaboration meetings webinars town halls conference rooms and enterprise voice services. Our Collaboration Technology Team is seeking a Microsoft Teams Engineer with experience supporting collaboration technologies in a large enterprise environment. This role will partner with other engineers to implement configure and support Microsoft Teams services including Teams Phone Teams Rooms meetings webinars and town halls. The engineer will assist with deployments provide operational support troubleshoot technical issues and contribute to continuous improvement initiatives that enhance user adoption and platform reliability.

Responsible for creating modifying maintaining and supporting infrastructure and individual and integrated system components and solutions that enable business functions and IT Services. Balance availability security efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured monitored and controlled.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio or Plano TX.

Relocation assistance is available for this position.

What youll do:

• Under limited supervision designs scalable IT system infrastructure implements system changes with consistency and autonomy and automates service delivery and maintenance tasks; builds monitoring and tooling for systems.
• Independently resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management.
• Analyzes complex outages and identifies opportunities for system improvements.
• Understands and consistently exercises engineering best practices concepts and patterns.
• Understands the customer and identifies solutions and ideas for the customer with some assistance.
• Evaluates potential Technology solutions with some oversight.
• Mentors junior engineers and may being mentoring peer engineer.
• Develop software defined infrastructure in code in CI/CD Pipelines.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors degree; OR 4 years of relevant education and/or experience.
• 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management Software Development Data Engineering and Agile Product/Release Management.
• 2 years of experience in creating modifying and maintaining infrastructure and individual system components.
• Proficient level of business acumen in the areas of business operations risk management industry practices and emerging trends.
• Knowledge and understanding of designing scalable IT system infrastructures implementing system changes or automating service delivery and maintenance tasks.
• Basic understanding of cloud technologies and tools.

What sets you apart:

• 1 years experience supporting meetings webinars town halls and live events including event planning configuration troubleshooting and post-event reporting.
• 1 years experience supporting conference room technologies audiovisual (AV) equipment collaboration devices and meeting room integrations.
• Experience configuring conferencing hardware from vendors such as Logitech Poly and Crestron.
• Experience managing Teams policies messaging policies meeting policies calling policies app permission policies and external collaboration settings using Microsoft 365 Admin Center Teams Admin Center PowerShell and related Microsoft tools.
• Experience developing automation using Microsoft Graph API.
• Experience supporting executive-level meetings large-scale virtual events and enterprise communications.
• Understanding of Microsoft 365 ecosystem and dependencies including CoPilot Purview Defender and Exchange.

Compensation range: The salary range for this position is: $93770-$179240.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.