Microsoft Dynamics 365 Architect (CE CRM)

HyerTek is seeking a Dynamics 365 Architect to lead the design architecture and delivery of enterprise solutions built on the Microsoft Power Platform and Dynamics 365 CE with a primary focus on Customer Service and Field Service.

This role will serve as a senior technical leader responsible for defining solution architecture guiding development teams and ensuring scalable secure and high-performing implementations across federal and enterprise clients. The ideal candidate brings deep expertise in D365 Customer Experience Power Platform integrations and enterprise architecture along with the ability to translate complex business needs into practical scalable solutions.

• Lead the architecture and design of Dynamics 365 Customer Service and Field Service solutions across enterprise environments.
• Define and maintain solution architecture environment strategy and governance standards for D365 and Power Platform.
• Architect and oversee case management service workflows SLAs work orders scheduling and Omnichannel capabilities.
• Design and guide integrations between D365 external systems Azure services and enterprise data platforms.
• Provide technical leadership across the full solution lifecycle (design development deployment and sustainment).
• Lead solution design sessions and translate business requirements into scalable maintainable architectures aligned with Microsoft best practices.
• Establish and enforce security models roles business units and governance frameworks within Dynamics 365.
• Guide development of customizations including plugins workflows APIs and Power Platform extensions.
• Ensure alignment with Microsoft architecture patterns release management practices and platform constraints.
• Lead environment and deployment strategy across Dev Test and Production.
• Conduct architecture and code reviews to ensure performance scalability and security standards are met.
• Act as an escalation point for complex production and integration issues.
• Partner with cross-functional teams (product engineering security infrastructure) to drive successful delivery.
• Mentor developers and contribute to technical standards reusable assets and best practices.

• 8 years of experience with Microsoft Dynamics 365 and Power Platform.
• Strong expertise in Dynamics 365 CE (Customer Service and Field Service) architecture.
• Proven experience designing enterprise-scale D365 and Power Platform solutions.
• Deep understanding of Dataverse Power Apps Power Automate and D365 customization frameworks.
• Strong development background with C# .NET JavaScript and Dynamics plugins/APIs.
• Experience with system integrations APIs Azure services and enterprise architecture patterns.
• Experience defining security models governance and environment strategies.
• Strong leadership communication and stakeholder engagement skills.
• Ability to operate as a technical lead in client-facing environments.

• Active Secret or Top Secret clearance.
• Microsoft certifications (e.g. Power Platform Solution Architect Dynamics 365 certifications).
• Experience with Azure (Functions Logic Apps Service Bus API Management).
• Experience with DevOps CI/CD pipelines and managed solution deployments.
• Experience supporting federal or public sector clients.
• Familiarity with Agile/Scrum delivery environments.

The salary range for this position is $150000 $175000 annually depending on experience qualifications and location.

HyerTek offers a comprehensive benefits package including:

• Medical dental and vision insurance
• 401(k) with employer contribution
• Paid time off (PTO) and company holidays
• Flexible work arrangements
• Professional development and certification support
• Employee assistance program (EAP)
• Life and disability insurance

This position supports federal clients and requires:

• U.S. Citizenship (required)
• Eligibility to obtain and maintain a U.S. Government security clearance up to the Top Secret (TS) level

HyerTek is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate based on race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by applicable laws.