Mgr Lrning & Ldrship Dev

Manager of Learning & Leadership Development

Full Time 80 Hours Per Pay Period Day Shift

Covenant Health Overview:

Covenant Health is the regions top-performing healthcare network with 10hospitalsoutpatient and specialtyservicesandCovenant Medical Group our areas fastest-growing physician practice division. Headquartered in Knoxville Covenant Health is a community-owned integrated healthcare delivery system and the areas largest employer. Our more than 11000 employees volunteers and 1500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes Best Employer seven times.

Position Summary:

The Manager of Training & Development Operations is responsible for designing implementing and optimizing learning programs that support operational and administrative excellence across Covenant Health. This role ensures workforce competency regulatory compliance and continuous professional development while aligning learning initiatives with organizational goals and business initiatives.

• Oversee day-to-day operations of training programs at the Covenant Health enterprise.
• Ensure learning content supports organizational competencies and business requirements.
• Leverage adult learning principles and modern instructional design methodologies.
• Develop and execute a comprehensive training and development strategy aligned with organizational goals.
• Design and implement new employee orientation leadership and compliance training programs.
• Manage operational resources and budgets effectively.
• Ensure scalability and consistency of training delivery across the organization.
• Ensure training initiatives meet healthcare regulations (e.g. OSHA HIPAA Joint Commission CMS).
• Maintain accurate training records and audit readiness.
• Manage Learning Management Systems (LMS) and digital training tools.
• Track and report training metrics (completion rates effectiveness ROI).
• Lead mentor and develop a team of training specialists or coordinators.
• Collaborate with HR leaders and key stakeholders.
• Foster a culture of continuous learning and improvement.
• Oversee vendor relationships and external learning partners.
• Assess training needs through data analysis and stakeholder feedback.
• Measure effectiveness of training programs using KPIs and quality outcomes.
• Continuously refine programs based on performance data and organizational needs.

Minimum Education:

Bachelors degree in healthcare administration Human Resources Education Business Nursing or related field required.

Minimum Experience:

58 years of experience in training learning & development or workforce development. 3 years in a leadership or management role. Experience in a healthcare setting (hospital clinic health system) preferred.

Licensure Requirement:

Employee must have a valid Tennessee drivers license and state mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.