Mgr, Field Operations

POSITION SUMMARY:

The basic function of this position is to oversee assigned territory field activities and personnel.

The essential functions of the position include but are not limited to the following:

• Directly manage and develop Construction and Modernization Superintendent(s). Set expectations around communication documentation and customer interaction. Ensure adherence to company policies and procedures.
• Act as an escalation point for project delays labor issues vendor/subcontractor conflicts and customer concerns.
• Ensure consistent field execution standards across all projects and Superintendents.
• Oversee multiple active projects simultaneously ultimately responsible for all construction and modernization projects for the Northern California branch.
• Reallocate resources across projects to maintain overall district performance.
• Track and trend recurring cost issues across projects.
• Develop and enforce standardized field process in accordance with company policy to improve performance.
• Coordinate with sales engineering procurement/materials service and others as needed.
• Lead or oversee job walks and site surveys for all projects.
• Manage all assigned projects / service accounts as well as possibly selected projects in other locations.
• Supervise field mechanics crews foremen (working and non-working) for all assigned projects.
• As requested plan and coordinate all installation activity with internal departments and customers. Establish pre-mobilization requirements with customer and ensure that those requirements are achieved prior to dedicating installation crews. Ensure customer satisfaction.
• Assist in sales growth for the assigned territory as requested.
• Directly plan and coordinate material deliveries with logistics section and other field installation personnel.
• Ensure strict adherence to OSHA requirements and safety program as detailed by the company Safety Officer.
• Document weekly safety audits and ensure daily safety meetings are being held and documented by each Local Mechanic on mobilized jobs.
• Support warehouse activities both MEUS/EED office/warehouse as well as coordination with outside warehouse locations as required.
• Provide field manpower planning and manage human resources including adding and reducing manpower as required by workload.
• Ensure that all construction and modernization projects achieve or beat planned installation hours goals and meet customers expectations.
• Manage service field activities to meet business plan objectives and meet or exceed customers expectations.
• Scrutinize completed projects for cost and hours performance identify the lessons learned or overlooked then incorporate the new knowledge into day-to-day operations and future projects of similar stature.
• Prepare and maintain construction installation repair modernization and service schedules.
• As needed work closely with project management team to help ensure customer and company needs are being met.
• Make recommendations on updates to installation manual and guidelines as directed.
• Offer recommendations to Quality Assurance and Safety Department on modifications that would allow for improvement of installation & service efficiency and consistency.
• Support and implement installation efficiency method improvements and training plan and provide training for field installers.
• Ensure MEUS/EED quality standards are met in each installation / service account.
• Ensure adjusters checklist completion for each unit installed for those assigned projects.
• Provide reports as directed by management to update field efficiency improvement progress and objectives.
• Initiate prepare and follow-up on trouble reports as outlined in the Trouble Reporting Process.
• Cooperate with service sales and branch management staff on open order sales and initiate opportunities where possible.
• Maintain and enforce current IIPP and other relevant safety programs.
• Scrutinize time tickets and ensure 100% accuracy of each entry by installation/service field staff.
• Follow Purchase Order procedures to include timely submittal of packing lists and/or receipts.
• Demonstrate basic office skills such as familiarity with Microsoft Outlook PowerPoint Excel Word and Project.
• Communicate effectively internally and externally in a clear accurate and concise fashion in written format or verbal means.
• Engage in Corporate Social Responsibility activities where possible.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelors degree preferably in Business Construction Management or Engineering desired
• Valid drivers license with acceptable driving record.
• Proven successful track record of managing field installation activities or equivalent experience in training and supporting installation activities.
• Training in basic Microsoft Office skills to include Outlook Word PowerPoint Excel and Project.

The pay range for this position at commencement of employment is expected to be between $149600 and $205700/year; however base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The total compensation package for this position may also include other elements including commissions based on achieving individual performance and/or sales metrics incentive compensation and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.

If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are an equal employment opportunity employer. All employment decisions are made without regard to race color religion sex pregnancy breastfeeding or related medical condition national origin ancestry citizenship age marital status sexual orientation gender identity gender expression domestic partnership physical disability mental disability medical condition genetic characteristic or information military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the Company or (c) consistent with the Companys legal duty to furnish information.

To view the EEO is The Law Poster and the supplement please visit view the Notice to Job Applicants and Employees regarding San Franciscos Fair Chance Ordinance and the Know Your Rights poster please visit with a disability who need assistance with the application process may contact Human Resources by email at or by calling 714.229.3813.