MEP Service Manager

We are a mechanical electrical and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services including design-build engineering for new construction and renovation installation and specialty construction maintenance and air balancing start-up and energy efficiency services.

DeBra-Kuempel is seeking to fill a Service Manager position in our Columbus Ohio location. As a Service Manager you will lead your team of Service Technicians by providing assistance guidance and training. You will have the opportunity to manage and monitor the performance of service and repair projects within your Account Team. This is a great opportunity for the ideal candidate to work with an established Service Account Team and continue to assist with the growth of our business.

• Manage and monitor the performance of service and repair projects within the assigned customer accounts.
• Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair. Must follow through and monitor the performance of the Service Technicians in meeting these technical requirements.
• Provide assistance guidance and training to Service Technicians in performing their respective assignments.
• Provide assistance and guidance to interdepartmental personnel (Dispatch Coordinators and Service Coordinators) in performing their respective assignments.
• Ensure adherence to company/management policies and procedures.
• Cooperate in the management/maintenance of good customer and employee relations.
• Cooperate in the management/maintenance of proper and accurate documentation.
• Ensure personal accessibility to customers and employees.
• Provide assistance and support to Account Managers in management of new and existing accounts.
• Cooperate in the monitoring of employee performance and recommendation of personnel dismissal reassignment promotion and/or additional staffing requirements.
• Participate in the twenty-four hour on-call weekly rotation as directed by the Vice President.
• Provide technical assistance to the Service Coordinator to ensure the most effective and efficient distribution of manpower.
• Provide customer repair/ replacement estimates in a timely professional manner.
• Complete EMCORs required LMS classes.
• Be responsible for refrigerant inventory of technicians refrigerant usage.

• Working hours 7:30am-4:30pm (additional hours as necessary).
• Strong written and verbal communication skills are required.
• The ideal candidate will demonstrate an ability to interact with all levels of the organization with a positive engaging proactive and team-based style.
• The ideal candidate will satisfactorily complete an industry aptitude test.
• Demonstrating strong organizational skills to achieve operational profitability document and record retention and sound procedural operations.
• Building strong Customer and Employee relations is a cornerstone of success in this role.
• A professional appearance is required.
• Must possess a valid drivers license and proof of insurability.

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employeeis regularly required tosit see talk andhear. The employeeis regularly required touse hands to finger handle or feel objects tools or controls. The employeeis regularly required towalk reach with hands and arms climb or balance and stoop kneel crouch or crawl. Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.

While performing the duties of this job the employee maybe requiredto commute to field locations. The employee must have the ability to navigate around job site locations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions. The employee should expect to sit forlong periodsin front of a computerand alsotravel to field locations as needed.

While visiting field locations the employee may be required to work outdoors be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high precarious places; dust fumes or airborne particles; toxic or caustic chemicals; outside weather conditions extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the field work environment is usually moderate to loud.

DeBra-Kuempel offers a competitive benefits package to non-union employees including health benefits paid time off 401(k) tuition reimbursementan employeeassistanceprogram company discounts and more.Employees covered by a collective bargaining agreement will receive benefits as negotiated within their specific CBA and may be eligible toparticipatein our voluntary supplemental union benefits program.

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