Membership Specialist

SCOPE OF POSITION

The Membership Specialist supports WPSUs membership and annual giving program by helping attract retain and engage individual donors. This position assists with membership campaigns donor communications gift processing database management member services and stewardship activities designed to strengthen relationships with WPSU supporters and increase philanthropic support.

Working collaboratively with WPSU development communications programming and other staff as well as colleagues across WPSU and WHYY the Membership Specialist helps provide a positive donor experience while supporting the stations fundraising and community engagement goals.

MAJOR DUTIESANDRESPONSIBILITIES

• Support the planning coordination and execution of membership and annual giving campaigns across direct mail email digital on-air and other fundraising channels.

• Provide responsive and professional customer service to WPSU members and donors including answering questions and resolving membership donation and benefit-related issues.

• Process and acknowledge membership gifts and maintain accurate donor and contribution information in the donor database.

• Assist with donor renewals upgrades recurring giving lapsed-member outreach and other strategies designed to improve member retention and revenue.

• Steward individual donors who contribute $1000 plus annually.

• Coordinate membership acknowledgments tax receipts premiums benefits and other donor fulfillment activities.

• Assist with the development proofreading and distribution of fundraising appeals renewal notices acknowledgments newsletters and other member communications.

• Maintain accurate and timely donor records and ensure appropriate documentation of member interactions and activities.

• Generate reports mailing lists and other membership data to support fundraising campaigns analysis and departmental planning.

• Assist with tracking membership performance campaign results retention acquisition and other key metrics.

• Support on-air fundraising drives member events community events and other donor engagement activities.

• Coordinate with internal teams and external vendors as needed to support membership campaigns mailings premiums and donor services.

• Help identify opportunities to improve membership processes and enhance the overall donor experience.

• Maintain confidentiality of donor information and follow organizational policies and accepted fundraising practices.

• Perform other duties as assigned.

• Bachelors degree in nonprofit management communications marketing business or a related field preferred. An equivalent combination of education and relevant experience may be considered.

• One to three years of experience in fundraising membership donor relations customer service marketing communications or a related area preferred.

• Proficiency with Microsoft Office including Word Excel and Outlook and the ability to learn fundraising and donor database systems.